Here are the latest comments made by some of our previous customers. These are genuine comments and we were given permission by the customer to put these comments on our website. If you choose to email one of our customers, please do so with due respect as we are very grateful for them offering their service as a reference for us.
First time ordering from PCS and I couldn’t be happier with the services provided. PCS was recommended to me and I immediately navigated through the process with ease. Although my PC is still being built, I will happily admit that I will be continuing to use PCS in future from its customer service and care alone. I phoned today to get some additional information and track my PC build and Mark was fantastic.
What can I say, after nearly a decade since my last order, PCS are still top of the pile. Ignoring the fact that I ordered soon after their Christmas cut off date, my order was essentially 5 days door to door. The packaging is fool proof, as is the tracking and live chat. To say I'm happy with their service and my product is an understatement, it'd take a HELL of a lot for someone to ever tempt me further afield, long live the Kings and Queens at PCS.
I am very satisfied with the customer service of PCSpecialist. When my laptop developed a problem with its chassis, I got in touch with their team and discussed my options. They were very helpful in suggesting repairs and guiding me through the RMA process which was very straightforward anyway. I also wanted an extra component installed which I combined into the same RMA. They very promptly sent out a box to my home and collected my laptop and then kept me informed at all stages of the process. From the moment they received it to the very end that they handed it over to their shipping partner, on its way back to me. I would definitely recommend them for building any custom PC/laptop but also for after-market support..
I'm so pleased I ordered my new PC from this company. My old PC was struggling to run games and I decided it was time for an upgrade. My new PC has exceeded all my expectations - it worked straight away, right out of the box, with WIndows and all the drivers installed for me. It runs all the games my old PC couldn't handle and does so speedily, smoothly and the CPU and GPU fans are almost totally silentl. I'd recommend the company to anyone needing to upgrade to a good gaming rig.
I Purchased a gaming PC from PCSpecialist just before Christmas 2021, and I would 100% recommend any build from PCSpecialist. I was super impressed with the build quality, cable management and over all presentation. The PC was ready to go straight out of the box with no problems what so ever. Will be buying from them again in the future.
After having my very first PCSpecialist laptop for a while i am happy with not just the laptop but also the technical support received too.
The laptop has been smashing, there was a few teething issues as with all new platforms, however tech support has been great, they have taken their time with me as a client to resolve the issue, they have been very polite and kind showing care for their customers rather then statistic numbers.
The laptop since has been smooth being able to play my games at decent framerates whilst also being able to upgrade in the future from i5 to an i7 or i9 (Desktop CPU).
I am so happy with how the laptop and after sales care has been, i will only be suggesting PCSpecialist to anyone that asks for my opinion as well as only using them personally for any system i need.
So please keep being you PCSpecialist, i wish all ODM's was the same as you have, you should be proud.
This is my third PC from PCSpecialist over a period of some years.
I do like the website and the fact you can build a PC to the spec you want within your budget. The site checks your selections to make sure items are compatible.
I did have one question I asked by email and it was answered fairly promptly.
Once an order is placed your account option on the site lets you monitor the build progress and at key stages I received an informative email.
With the well publicised worldwide shortage of “chips” I did have some doubts that the quoted delivery time would be met. However I received my PC within the quoted time which, with the current situation re chips and covid, I feel is outstanding.
An email notified me the PC had been despatched and it arrived as stated in the email. The PC was well packed and protected.
Setting up was simple and the manual supplied is helpful.
If I ever need another PC I will look at PCSpecialist first as to date my experience has been very positive and I have been able to buy a machine to a spec I wanted at a reasonable price.
I have only just set up my PC but so far it is fantastic! With the Os already installed and ready to go it was very quick and easy to set up. The PC itself looks fantastic and arrived with plenty of detailed and helpful setup/care instructions. It runs so smoothly already and I can't wait to sit down this evening when I get a chance and play my first game on it.
As far as the ordering process it was brilliant. The site is easy to navigate and is designed to give helpful tips in regards to picking the best components for the job. Since I was able to renew my quote it allowed me the time to have a quote saved while I saved the money for the PC itself.
The only lengthly part of the process was the delivery but that was more down to the logistics of the PC coming over to Ireland from England.
Overall I'm very happy with my order so far and would highly recommend the site to others.
Can’t say how pleased I am with the customer service and overall experience I’ve had with PCSpecialist. I got my custom built system not too long ago and unfortunately it suffered a fault with the motherboard. Previously thought to be the PSU, a new one was sent out (next day I might add!). Once that failed, I was on the phone to the techs and they (very quickly!) arranged for it to be collected and repaired. It’s on the way back to me so I just wanted to say how much I completely recommend these guys. Your tech is in safe hands here.
Excellent service from start to finish my son is over the moon with his new gaming PC looks like a spaceship with all the lights