Our Commitment

We take the security of our products, services and customer data seriously. We welcome reports to help us identify, investigate and address potential security vulnerabilities responsibly.

If you believe you have discovered a security vulnerability affecting a PCSpecialist product, website or service, we encourage you to report it to us.

How to Report a Vulnerability

Please submit vulnerability reports by emailing: [email protected]

To help us assess and investigate your report, please provide as much relevant information as possible.

Information to Include

Where possible, please provide:

• Affected product or service - Details of the product, website, application or service affected.
• Product identifier - Serial number, order number or any other relevant identifier, where applicable.
• Vulnerability description - A clear explanation of the issue and its potential impact.
• Steps to reproduce - Detailed instructions to help us verify and investigate the issue.
• Supporting evidence - Any relevant screenshots, logs, proof-of-concept code or other technical information.

What Happens After You Report

Your report will be acknowledged upon receipt and reviewed by the appropriate personnel.

If additional information is required, we may contact you using the details provided. Where a reported vulnerability is confirmed, we will investigate the issue and take appropriate action.

Scope of Reports

This reporting channel is intended for security vulnerabilities affecting PCSpecialist products, websites and services.

Reports relating solely to third-party hardware, software, operating systems or components supplied by other manufacturers should be directed to the relevant vendor.

Other Enquiries

This email address is monitored exclusively for security vulnerability reports.

For technical support, product enquiries, order assistance or other customer service matters, please use our standard support channels.