New PC issues

[Robin R]

Hello!
Got this PC back in the beginning of November last year. It runs mostly fine, however there has been some issues I haven't been able to solve.
I've solved some issues that crashed my computer by going into the BIOS and disabling PCIe Power State Management and ASPM (The event viewer constantly spammed warnings and errors before I did this).

The issues that I haven't solved is the following:
In event viewer my computer spams the warnings: 200, 201, 202, 10016, 6155

Lately when I have been using 3 monitors it has also crashed and shown me these errors: 7023, 7031 (This wasn't an issue until a couple of weeks ago)
Unrelated to that my computer have sometimes (I don't remember what happened) spammed these errors: 1000, 1026, 10010

There are some other warnings and errors, but these are the ones that come up most frequently and simultaneously. I have tried googling it, but I'm not that good with computers and a lot of the answers I found went over my head. In the event viewer only thing I have made sense of this is that there seems to be some kind of permission issues with DCOM and DeviceSetupManager.
I hope someone can shed some light over this situation and perhaps give me some advice for what to do about this. My computer runs fine most of the time, but I encounter more crashes and issues than my former computer that was also built by PCspecialist. For some reason I have encountered "ran out of memory" error several times when using google chrome, and I don't have more than 4-5 tabs open at a time.

Thank you for your time.

PC specs (Edited, I didn't show the full list before):
Case
CORSAIR 5000D AIRFLOW TEMPERED GLASS GAMING CASE
Promotional Item
Get Alan Wake 2 with Select GeForce RTX 40 Series!
Processor (CPU)
Intel® Core™ i7 20-Core Processor i7-14700K (Up to 5.6GHz) 33MB Cache
Motherboard
ASUS® ROG MAXIMUS Z790 HERO (LGA1700, DDR5, PCIe 5.0, Wi-Fi 6E)
Memory (RAM)
32GB Corsair VENGEANCE RGB DDR5 5600MHz (2 x 16GB)
Graphics Card
16GB ASUS TUF GEFORCE RTX 4080 OC EDITION - HDMI, DP
1st M.2 SSD Drive
1TB SAMSUNG 990 PRO M.2, PCIe 4.0 NVMe (up to 7450MB/R, 6900MB/W)
1st M.2 SSD Drive
2TB SAMSUNG 980 PRO M.2, PCIe NVMe (up to 7000MB/R, 5000MB/W)
Memory Card Reader
USB 3.0 EXTERNAL SD/MICRO SD CARD READER
Power Supply
CORSAIR 850W RMx SERIES™ MODULAR 80 PLUS® GOLD, ULTRA QUIET
Power Cable
1 x 1.5 Metre European Power Cable (Kettle Lead, 1.0mm Core)
Processor Cooling
CORSAIR iCUE H150i ELITE LCD XT RGB CPU Cooler
Thermal Paste
ARCTIC MX-4 EXTREME THERMAL CONDUCTIVITY COMPOUND
Extra Case Fans
3 x Corsair AF120 RGB ELITE PWM Fan + Controller Kit
Sound Card
ASUS Xonar AE 7.1-Channel Gaming Audio Card
Network Card
ONBOARD LAN PORT
USB/Thunderbolt Options
MIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating System
Windows 11 Home 64 Bit - inc. Single Licence
Operating System Language
United Kingdom - English Language
Windows Recovery Media
Windows 10/11 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office Software
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus
Norton 360 inc. Game Optimizer - Free 90 Day License
Browser
Microsoft® Edge
Headsets
SteelSeries ARCTIS NOVA 3 Gaming Headset
Warranty
3 Year Silver Warranty (1 Year Collect & Return, 1 Year Parts, 3 Year Labour)
Delivery
2 DAY DELIVERY TO NORWAY
Build Time
Standard Build - Approximately 5 to 7 working days
Welcome Book
PCSpecialist Welcome Book - United Kingdom & Republic of Ireland
Logo Branding
PCSpecialist Logo

 

[SpyderTracks]

Hello!
Got this PC back in the beginning of November last year. It runs mostly fine, however there has been some issues I haven't been able to solve.
I've solved some issues that crashed my computer by going into the BIOS and disabling PCIe Power State Management and ASPM (The event viewer constantly spammed warnings and errors before I did this).

The issues that I haven't solved is the following:
In event viewer my computer spams the warnings: 200, 201, 202, 10016, 6155

Lately when I have been using 3 monitors it has also crashed and shown me these errors: 7023, 7031 (This wasn't an issue until a couple of weeks ago)
Unrelated to that my computer have sometimes (I don't remember what happened) spammed these errors: 1000, 1026, 10010

There are some other warnings and errors, but these are the ones that come up most frequently and simultaneously. I have tried googling it, but I'm not that good with computers and a lot of the answers I found went over my head. In the event viewer only thing I have made sense of this is that there seems to be some kind of permission issues with DCOM and DeviceSetupManager.
I hope someone can shed some light over this situation and perhaps give me some advice for what to do about this. My computer runs fine most of the time, but I encounter more crashes and issues than my former computer that was also built by PCspecialist. For some reason I have encountered "ran out of memory" error several times when using google chrome, and I don't have more than 4-5 tabs open at a time.

Thank you for your time.

PC specs:

Processor (CPU)

Intel® Core™ i7 20-Core Processor i7-14700K (Up to 5.6GHz) 33MB Cache

Motherboard	ASUS® ROG MAXIMUS Z790 HERO (DDR5, LGA1700, USB 3.2, PCIe 5.0) - ARGB Ready
Memory (RAM)	32GB Corsair VENGEANCE RGB DDR5 5600MHz (2 x 16GB)
Graphics Card	16GB ASUS TUF GEFORCE RTX 4080 OC EDITION - HDMI, DP
1st M.2 SSD Drive	1TB SAMSUNG 990 PRO M.2, PCIe 4.0 NVMe (up to 7450MB/R, 6900MB/W)
2nd M.2 SSD Drive	2TB SAMSUNG 980 PRO M.2, PCIe NVMe (up to 7000MB/R, 5000MB/W)

Power Supply

CORSAIR 850W RMx SERIES™ MODULAR 80 PLUS® GOLD, ULTRA QUIET

Processor Cooling

CORSAIR iCUE H150i ELITE LCD XT RGB CPU Cooler

Operating System

Windows 11 Home 64 Bit

Can you post your full specs from the order page?

Disabling PCIe power state management is no resolution, it's just preventing the errors showing, but will nerf your system. You need to reset the BIOS to defaults and properly troubleshoot rather than disabling features.

 

[Robin R]

Alright, I will reset it now. And I posted the full list.

 

[Robin R]

I have reset it, I realized that I probably have no idea what I'm doing so I picked the "reset to optimized defaults" option when exiting the BIOS. I hope this was ok. The event viewer have started to give me some more errors and warnings, some I have mentioned before, but now error 131 have appeared and warning 17 (which is the one that used to be spammed before).

 

[SpyderTracks]

I have reset it, I realized that I probably have no idea what I'm doing so I picked the "reset to optimized defaults" option when exiting the BIOS. I hope this was ok. The event viewer have started to give me some more errors and warnings, some I have mentioned before, but now error 131 have appeared and warning 17 (which is the one that used to be spammed before).

There will always be errors and warnings in event viewer, that's completely normal, doesn't necessarily mean anything is wrong, there's loads of parts of windows which you won't have activated, but the background processes are still running, just not connecting to anything.

So don't worry too much about that, otherwise you'll really kill your system fixing problems that don't exist.

Can you open control panel, go to Programs>Uninstall a program and then choose View>List and post a screenshot?

Can you also post a screenshot of your optional updates page?

 

[Robin R]

Yeah, I probably just worry too much and know too little about pcs, but thanks for helping me anyway. Here's the screenshots.

 

[SpyderTracks]

Yeah, I probably just worry too much and know too little about pcs, but thanks for helping me anyway. Here's the screenshots.

Thanks.

First thing you need to do is install those driver updates.

Then you need to uninstall Norton, although can't be done through windows, you need to use their official uninstaller

Uninstall your Norton device security product on Windows

Learn how to uninstall Norton security products from your computer. This article contains steps to uninstall Norton device security from Window 10, Windows 8, and Windows 7.

support.norton.com

 

[Robin R]

Done.

 

[SpyderTracks]

Grand, then can you reboot, disconnect the Wacom if it's connected.

Then we can do some stress tests

Firstly, can you have HWInfo open, then run furmark for 10 minutes and take a screenshot of the HWMonitor readings WHILE Furmark is still running and upload the shots?

Downloads

FurMark - GPU stress test and graphics card benchmark

www.geeks3d.com

HWiNFO - Free System Information, Monitoring and Diagnostics

Free Hardware Analysis, Monitoring and Reporting. In-depth Hardware Information, Real-Time System Monitoring, Reporting & more

www.hwinfo.com

 

[Robin R]

Here you go

 

[Scott]

Did you have any crashing or issues during this time? It's highly likely that Norton played a rather large role in this but always good to double check.

Can you install the free version of 3DMark and run Firestrike.

I'm more familiar with HWMonitor too, rather than HWInfo. It's easier to monitor temps etc. If I'm reading HWINfo right though i think the RAM is set to its default 2400Mhz. I'm thinking this is maybe when the BIOS was reset.

Leave the XMP off for now, but if everything checks out switch it back on and see how it runs.

 

[Robin R]

Since November my pc has crashed seemingly randomly, but fortunately not often. It has been more than a week between them at least. And it happened differently each time. One time it just closed all open windows, another time it crashed when I had nothing running and it changed my screen resolution to something low.
However in the last 2 weeks it has begun to crash when I have all 3 monitors on. It also happens seemingly randomly, I can have them on for hours and suddenly it closes all windows and turns the monitors off. Then it tries to turn the monitors on again and get stuck in a loop of turning them on and off.

Since it doesn't happen that often I haven't encountered any crashes since yesterday after posting here. The last crash is what inspired me to post here. I had the 3 monitor crash again at that time.

I ran Firestrike and here is the results. I forgot in the last benchmark with furmark that I had capped the fps to 60.

 

[Scott]

You're CPU is maxing out quite badly. Looks like 100C on the physics test. The scores are good so nothing too much to worry about with the performance, but the temps really need looked at.

Do you know what profile the fan is set to? If it's on quiet I would look to bump it up to at least default. You may want to look at a custom curve. Was the system making a lot of noise during the test? I would have thought the fans should have been working quite hard but if they aren't then it definitely seems like a configuration error.

I don't think the temps are related to the crashing, given that it can happen with nothing going on, but it's something worth looking at.

From your experience it sounds like it's a GPU driver issue, or a call to the GPU driver.

In your shoes I would look to completely wipe the system and start from a fresh install. That way you can be precise about what software is installed and why.

 

[Scott]

Another thought has just popped into my head. You've configured a very power hungry system but only opted for an 850w PSU. This most definitely could be the route cause of the issue. The GPU is an OC version which has a higher maximum power rating than a stock one, the 14700k will take a lot of juice to run as well. The 1000w option would have been recommended as a minimum if you had asked on here. It may be worthwhile looking to get this upgraded, regardless of impact to your current situation. Your system is asking a lot of that PSU.

 

[Robin R]

I'm not sure about the fan settings, I don't think it's on silent. I couldn't hear much more noise than I usually would. Though by the noise I was hearing it did seem that they weren't going full throttle. The fans I think is on the Asus AI cooling mode when I checked.

About the CPU I have read somewhere (I don't remember) that specific one I have, apparently have an overheating issue.
I checked and I haven't downloaded the latest GPU driver, I did do that now.

About the PSU. I'm a little bit surprised, since PCspecialist themselves recommended the 750w. I chose the 850w because I thought it would give me some leeway.

Starting from a fresh install, I have been thinking about that for some time and I will consider it.
Thanks for the insights!

 

[Robin R]

I looked into the fan settings and yes, I discovered they have been reset to a flat line instead of a curve. I put it to balanced and it now actually shows a curve. I use Armoury Crate, I don't like it. It feels slow and sometimes buggy.

 

[Scott]

It wasn't PCS that suggested the 750w I imagine. The automatic configurator makes suggestions based on TDP calculations. Unfortunately TDP isn't an accurate way to measure requirement nowadays as the boost clocks on the CPU/GPU allow for far higher power utilisation than previous generations. Add to that the fact that modern GPUs can pull more than double their maximum wattage for short bursts and it can wreak havoc with PSUs. Corsair are some of the best you can get for delivery, but you're on the edge with an 850w for sure.

The cooling should be controlled with iCue. If you don't have iCue installed you should install it to attempt to configure the cooling properly.

In all honesty I would definitely put a fresh install as the next port of call if you don't have a resolution soon.

 

[Scott]

I looked into the fan settings and yes, I discovered they have been reset to a flat line instead of a curve. I put it to balanced and it now actually shows a curve. I use Armoury Crate, I don't like it. It feels slow and sometimes buggy.

I would re-run the Firestrike test to see how it performs. Static on the case fans is fine but you want a curve on the CPU and GPU at the very least.

 

[Robin R]

Yeah, I re-ran the test and I can confirm that the fans were running harder now. And yes I have iCUE installed, both programs seems to be active on the CPU fans (probably not good I guess). I have some issues with that program as well. The display and the lights for the fans often don't work, it turns itself off, but it seems it is still running or Armoury Crate is.

Additionally, is it difficult replacing your PSU? I have watched a few videos on how to build your own PC in the past, but haven't had the confidence do so yet. I still have the former desktop PC (not using anymore), might test out on that first.

 

[Robin R]

I re-ran the test again now with turbo fan speed. I noticed a small high-pitched screeching sound. Usually I wear noise-cancelling headphones so I haven't heard much of it before. If it is the PSU I think it's screaming for help...

To me it doesn't look like the CPU temps have gotten much better.