Ridnarhtim
Member
Hi all,
I received my new Recoil III RTX laptop a few days ago, with a Killer AX1650 WiFi module and Win 10 Pro pre-installed. Unfortunately, since I've received it, I've had intermittent WiFi drops. They seem to happen every 1-2 hours on average.
What happens: Wifi suddenly disconnects. The icon changes to the sphere with a grid (
), when I hover over it says "connections are available". I can see the SSID of the network I was previously connected to, but when I try to connect it says it is unable to connect. After about a minute or two, it will successfully connect again (If I do nothing, it will automatically reconnect to the network after the same amount of time).
What I've tried:
-The default windows drivers
-Manually installing the latest Killer drivers
-Installing the full Killer Suite including control center
-Letting Windows find the latest device drivers automatically from device manager
-Uninstalled the device (including device drivers) from device manager
I've also
-Unchecked the "allow the computer to turn off the device to save power" option in the adapter settings
-In Power Options > Wireless Adapter Settings > Power Saving Mode, set both battery and plugged in to "maximum performance"
-Disabled the firewall and uninstalled my antivirus
- Finally, I plugged in a USB wireless adapter I had lying around and used that instead of the Killer module. It had the same issue, so it doesn't seem like the Killer module is causing the issue?
I also turned on Analytic and Debug logs in Event Viewer. I didn't notice anything special about the moment the Wifi disconnected, however every time I tried to connect to the wifi manually and got an "unable to connect error, there was an error marked "connection failed" with "Reason Code: 0x38002", however this has not really helped me so far.
I'm currently wiping the laptop and doing a clean install to see if that helps. I'm also going to try take the laptop to my office tomorrow and see if it does the same on the wifi there, but no other device in my home has these issues (including my partner's Windows 10 laptop).
I've submitted this to tech support already but I figured I would ask here as well. Any suggestions would be highly appreciated.
I received my new Recoil III RTX laptop a few days ago, with a Killer AX1650 WiFi module and Win 10 Pro pre-installed. Unfortunately, since I've received it, I've had intermittent WiFi drops. They seem to happen every 1-2 hours on average.
What happens: Wifi suddenly disconnects. The icon changes to the sphere with a grid (
What I've tried:
-The default windows drivers
-Manually installing the latest Killer drivers
-Installing the full Killer Suite including control center
-Letting Windows find the latest device drivers automatically from device manager
-Uninstalled the device (including device drivers) from device manager
I've also
-Unchecked the "allow the computer to turn off the device to save power" option in the adapter settings
-In Power Options > Wireless Adapter Settings > Power Saving Mode, set both battery and plugged in to "maximum performance"
-Disabled the firewall and uninstalled my antivirus
- Finally, I plugged in a USB wireless adapter I had lying around and used that instead of the Killer module. It had the same issue, so it doesn't seem like the Killer module is causing the issue?
I also turned on Analytic and Debug logs in Event Viewer. I didn't notice anything special about the moment the Wifi disconnected, however every time I tried to connect to the wifi manually and got an "unable to connect error, there was an error marked "connection failed" with "Reason Code: 0x38002", however this has not really helped me so far.
I'm currently wiping the laptop and doing a clean install to see if that helps. I'm also going to try take the laptop to my office tomorrow and see if it does the same on the wifi there, but no other device in my home has these issues (including my partner's Windows 10 laptop).
I've submitted this to tech support already but I figured I would ask here as well. Any suggestions would be highly appreciated.