Unable To Connect To This Network Error

[PaulSammons722]

I' getting the above error when I try to connect to the internet.
I've already tried the following:

1. Trying another device. I've successfully connected my Raspberry Pi (using it to type this), my mobile, and the Sky boxes around the house can all access Netflix, etc.
2. Reset my router, I tried this before the above.
3. Uninstalled the Wi-Fi adapter and then re-booted and allowed Windows to re-discover the hardware and install it.
4. I've checked the driver version against the latest one on Realtek's site and it's the most up to date one.

Not sure what else it could be?

I have managed to get it to connect once or twice but the connection doesn't last long. It functioned correctly while it was working.
I hope some-one can help.

My spec is below:

Case	CORSAIR 275R AIRFLOW TEMPERED GLASS GAMING CASE
Processor (CPU)	AMD Ryzen 5 5600X Six Core CPU (3.7GHz-4.6GHz/35MB CACHE/AM4) Change to: AMD Ryzen 5 3600X Six Core CPU (3.8GHz-4.4GHz/36MB CACHE/AM4)
Motherboard	ASUS® TUF GAMING B550-PLUS (DDR4, USB 3.2, 6Gb/s) - ARGB Ready!
Memory (RAM)	16GB Corsair VENGEANCE RGB PRO DDR4 3200MHz (2 x 8GB)
Graphics Card	8GB AMD RADEON™ RX 580 - HDMI, DP - DX® 12
1st Storage Drive	1TB PCS 2.5" SSD, SATA 6 Gb (520MB/R, 470MB/W)
1st M.2 SSD Drive	128GB ADATA SX6000 LITE M.2 2280 (1800 MB/R, 1200 MB/W) Change to: 512GB PCS PCIe M.2 SSD (2000 MB/R, 1100 MB/W)
DVD/BLU-RAY Drive	NOT REQUIRED
External DVD/BLU-RAY Drive	8x Slim USB 2.0 External DVD-RW
Power Supply	CORSAIR 550W CV SERIES™ CV-550 POWER SUPPLY
Power Cable	1 x 1 Metre UK Power Cable (Kettle Lead)
Processor Cooling	PCS FrostFlow 100 RGB Series High Performance CPU Cooler (AMD)
Thermal Paste	ARCTIC MX-4 EXTREME THERMAL CONDUCTIVITY COMPOUND
LED Lighting	50cm ARGB LED Strip
Sound Card	Asus Xonar AE 7.1-Channel Gaming Audio Card
Network Card	10/100/1000 GIGABIT LAN PORT (Wi-Fi NOT INCLUDED)
Wireless Network Card	WIRELESS 802.11N 300Mbps/2.4GHz PCI-E CARD
USB/Thunderbolt Options	MIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating System	Windows 10 Home 64 Bit - inc. Single Licence
Operating System Language	United Kingdom - English Language
Windows Recovery Media	Windows 10 Multi-Language Recovery Image - Supplied on USB Drive
Office Software	FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus	BullGuard™ Internet Security - 3 User, 1 Year Change to: BullGuard™ Internet Security - Free 90 Day License inc. Gamer Mode
Browser	Google Chrome™
Warranty	3 Year Silver Warranty (1 Year Collect & Return, 1 Year Parts, 3 Year Labour)
Insurance	Simplesurance Purchase Protection inc. Accidental Damage & Theft
Delivery	STANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)
Build Time	Standard Build - Approximately 13 to 15 working days
Welcome Book	PCSpecialist Welcome Book - United Kingdom & Republic of Ireland

 

[PaulSammons722]

I've tried one more thing, I've shared a mobile hot-spot from my phone and it won't connect to that either, and I've also tried bridging my Sky Wi-Fi via my phone and that doesn't work.
So it's narrowed it down to either a Windows issue or Network adapter issue.
Hope this helps to diagnose it!

 

[Bigfoot]

I believe there is a problem with Windows installing the correct driver for your WiFi card. I think @SpyderTracks has a link to a download for the correct driver.

 

[SpyderTracks]

Assuming they haven't changed the adapter (which I very much doubt) and assuming it's still got hard connected aerials and they don't need attaching, try manually installing this driver:

W322E Wireless N300 Express Adapter-Tenda (United Kingdom)

W322E Wireless N300 Express Adapter

www.tendacn.com

 

[PaulSammons722]

Cheers, I'll try that in the morning.
I'll have to download it onto a USB stick on my Pi and install it.
It is suspicious that my PC did an update recently and now I have issues.

 

[PaulSammons722]

Only just got around to trying this, unfortunately it hasn't worked.
I'll have to contact tech support and see if they can talk me through a few things, if not the whole machine will have to go back. 😞

 

[PaulSammons722]

I have seen that Bullguard can cause network issues on the thread about Bluetooth, should I try uninstalling that?

 

[Martinr36]

I have seen that Bullguard can cause network issues on the thread about Bluetooth, should I try uninstalling that?

Yes definitely Windows defender is way better and free included in the OS

 

[PaulSammons722]

OK, spoke to Mark at PCS.
He's sorted it out, it took a little while running some commands from the command prompt, but seems to be OK now!
If I have any further issues they'll replace the card, so all good!

 

[PaulSammons722]

Looks like I might be asking them to replace the card. The card connects now, but I keep getting "No Internet" and the connection is slow.
Speedtest gave me 9mbps D/L on my PC, just done it on my Pi and got 61.5!
It worked fine for a little bit after speaking to tech support, so what they talked me through improved it and fixed it for a short time.
Unless anyone on here has anything else I can try I'll have to call back tomorrow.

 

[SpyderTracks]

Looks like I might be asking them to replace the card. The card connects now, but I keep getting "No Internet" and the connection is slow.
Speedtest gave me 9mbps D/L on my PC, just done it on my Pi and got 61.5!
It worked fine for a little bit after speaking to tech support, so what they talked me through improved it and fixed it for a short time.
Unless anyone on here has anything else I can try I'll have to call back tomorrow.

I would ask for a replacement card and see if they can upgrade you to the AX200, it’s only £18 full price so you should get it for less, it’s a substantially better card.