Think i need rma, pc rebooting .

[leea123]

Hi all, love my new pc but have a feeling it needs to go back . Issue started when playing the new forza game , the pc will just reboot after certain times , but not any other games which i found strange. I did look at event and it was code 41 kernal power i believe . From what i have read could be a psu error .
Have contacted pcs and they asked me to remove gpu drivers using a certain program think it was duu or ddu , followed all there instructions, reinstalled drivers.
Played game, still reboots , its like you turn off and on the power and system restarts .
Checked all the other things like temps just in case , no issues there .Screen just goes black during gameplay with a few graphic artifacts on screen, then a total system reboot .
They did say it could be a psu issue but wanted me to do drivers first, so replied and waiting for a response from them .

Seems strange that it just seems this one game that this error shows in , but it really does seem its a power supply type of issue i think from research . an
Case
CORSAIR iCUE 5o00X RGB MID TOWER GAMING CASE
Processor (CPU)
AMD Ryzen 7 5900X Twelve Core CPU (3.8GHz-4.7GHz/36MB CACHE/AM4)
Motherboard
ASUS® ROG STRIX X570-F GAMING (USB 3.2 Gen 2, PCIe 4.0) - ARGB Ready!
Memory (RAM)
32GB Corsair VENGEANCE RGB PRO DDR4 3600MHz (2 x 16GB)
Graphics Card
10GB NVIDIA GEFORCE RTX 3080 - HDMI, DP, LHR
1st Storage Drive
512GB PCS 2.5" SSD, SATA 6 Gb (520MB/R, 450MB/W)
1st M.2 SSD Drive
500GB SAMSUNG 980 PRO M.2, PCIe NVMe (up to 6900MB/R, 5000MB/W)
1st M.2 SSD Drive
2TB INTEL® 670p M.2 NVMe PCIe SSD (up to 3500MB/sR | 2700MB/sW)
Power Supply
CORSAIR 1000W RMx SERIES™ MODULAR 80 PLUS® GOLD, ULTRA QUIET
Power Cable
1 x 1 Metre UK Power Cable (Kettle Lead)
Processor Cooling
Corsair H115i ELITE CAPELLIX RGB Hydro Series High Performance CPU Cooler
Thermal Paste
ARCTIC MX-4 EXTREME THERMAL CONDUCTIVITY COMPOUND
Sound Card
ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Network Card
10/100/1000 GIGABIT LAN PORT
Wireless Network Card
WIRELESS 802.11N 300Mbps/2.4GHz PCI-E CARD
USB/Thunderbolt Options
MIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating System
Windows 10 Home 64 Bit - inc. Single Licence [KUK-00001]
Operating System Language
United Kingdom - English Language
Windows Recovery Media
Windows 10/11 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office Software
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus
NO ANTI-VIRUS SOFTWARE
Browser
Google Chrome™
Keyboard & Mouse
Corsair K55 RGB PRO Gaming Keyboard (UK)
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3 Year Silver Warranty (1 Year Collect & Return, 1 Year Parts, 3 Year Labour)
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STANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)
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any input be great my spec is below

 

[SpyderTracks]

I did look at event and it was code 41 kernal power i believe

That's not a cause, that's just the code when it reboots unexpectedly. Returning is more for a hardware issue, but there's troubleshooting you can do before that which may well fix it.

It's highly likely to be a software issue rather than hardware, if you can post your logs and dumps as below:

When you're seeking help with a BSOD

Don't Panic! Many people panic when they get a BOSD, partly this is because they happen unexpectedly and because they usually happen without warning, but also because many believe they mean you have a hardware problem. The good news is that in the majority of cases a BSOD is a software problem...

www.pcspecialist.co.uk

 

[ubuysa]

As above, the Error 41 is a symptom not a cause, it only tells you that Windows did not shut down properly. It has nothing at all to do with your power supply. It's only called Kernel Power because the Windows kernel is reporting that the power disappeared unexpectedly (because Windows didn't shutdown properly).

Windows will restart when a 'system failure' occurs so this is almost certainly a software issue - and most likely a driver issue. There may be a kernel memory dump in the file C:\Windows\Memory.dmp but check the date and time to be sure it's related to a restart you've had. If you have one upload it to the cloud with a link to it here.

There may also be one or more minidumps in the C:\Windows\Winidumps folder, again check the date and time to be sure they're relevant. Upload any that are relevant to the cloud with a link to them here.

There may also be one or more minidumps in the C:\Windows\LiveKernelReports folder, again check the date and time to be sure they're relevant. Upload any that are relevant to the cloud with a link to them here.

Also export and upload (to here) your System and Application logs as described here https://www.pcspecialist.co.uk/forums/threads/when-youre-seeking-help-with-a-bsod.71885/#post-568901

 

[leea123]

Thanks for the info and help all, i called pcs today and had a good chat and they did the remote access, and found that there was a fatal error logged for the cpu , they run prime 95 and could not see anything from that, just the error log, so they collecting the pc on Tuesday .

I did explain that it was only one game , but they really wanted to take it away due to the fatal hardware error warning pointing towards the cpu . Happy with the tech support , and i know whatever the issue is it will be all good once they get to look at it

 

[leea123]

Just out of interest if any one would like to know what they found, it was
-Whea Logger
- Bugcheck: 0x0000124

 

[SpyderTracks]

Just out of interest if any one would like to know what they found, it was
-Whea Logger
- Bugcheck: 0x0000124

Yeah, that tends to be hardware related, although can often be fixed with a chipset update.

 

[leea123]

Yeah, that tends to be hardware related, although can often be fixed with a chipset update.

yer thats what they said, I am not very good with all this, but to me if every other game was fine and just this one game causes this, then i would put that down to the game, i know it can not really be a game but it just makes sense to me if i think about it

 

[SpyderTracks]

yer thats what they said, I am not very good with all this, but to me if every other game was fine and just this one game causes this, then i would put that down to the game, i know it can not really be a game but it just makes sense to me if i think about it

It can easily be a game.

All games install a load of platforms like Visual C++ and DirectX and various other things, also anti cheat systems are renowned for causing crashes on unsupported drivers.

This is why it's so important to have a clean system from the off as all sorts of problems can result if something is out of balance, and troubleshooting a BSOD is far harder than making sure it's a clean platform.