The Pc is arrived today with a problem

S

Shien

Bronze Level Poster
Hi,
my new pc from PC Specialist arrived today..
When I moved the box I heard a rumor inside.. the rumor came from the case...
I opened it and I found the secondary HD wasn't fixed with screws to the case.. ofc during the travel it hitted around until the cable was broken..

How is possible send a PC to 2200 km distance without put a couple of stupid screws or without think on it?
file.jpg
 
Last edited by a moderator:
AgentCooper

AgentCooper

At Least I Have Chicken
Moderator
I would feed this back to PC Specialist via email. It may have been an oversight or a mistake made by someone with less experience on their team but they should definitely know about it to prevent issues like this happening again in future.

Is there a spare connection available on the SATA cabling for you to be able to get it up and running and check that the drive is functioning?
 
S

Shien

Bronze Level Poster
AgentCooper said:
I would feed this back to PC Specialist via email. It may have been an oversight or a mistake made by someone with less experience on their team but they should definitely know about it to prevent issues like this happening again in future.

Is there a spare connection available on the SATA cabling for you to be able to get it up and running and check that the drive is functioning?
Click to expand...
Ty for the fast reply!
Yes, it's important to share this info to PC Specialist..
Do an hard and great work and destroy it by a so stupid problem it's sad..

The little piece of plastic come from the HD not from the cable, I don't know if you can see well from the picture, but It's the piece of plastic that support metal fins.. so i cannot test HD.
Now I've disconnected it, and I try to test the pc to check if there are other problems..
 
ubuysa

ubuysa

The BSOD Doctor
Not all cases use screws to hold drives, mine doesn't for example.

That shouldn't have happened of course, contact PCS, show them the photo and ask them to ship another HDD to you - you'll likely have to return that one at the same time.
 
S

Shien

Bronze Level Poster
Ty for reply, I checked my case, I got a lian li lancool 215, and under the filter there are the holes to block the HD to the case, where u can fix It with 2 screws to prevent any move..

The PC Is awesome.. if I didn't have this stupid problem I was flying over the sky...
 
Bhuna50

Bhuna50

Author Level
Shien said:
Ty for reply, I checked my case, I got a lian li lancool 215, and under the filter there are the holes to block the HD to the case, where u can fix It with 2 screws to prevent any move..

The PC Is awesome.. if I didn't have this stupid problem I was flying over the sky...
Click to expand...
Hopefully you will be able to contact PCS and they will promptly send you out a new HDD arranging a quick swap over (you send the old one back in the same packaging as the new one you get).

You can then hopefully put it in yourself and carry on
 
S

Shien

Bronze Level Poster
Hi, I bought a PC from PCS, when it arrived I saw there was an issue with the third HD 1T Barracuda.

It was broken because it wasn't fixed on the case with a couple of screws... I did an RMA and today the new HD is here...

But a new problem occurred... if I insert it on the same cable of the old HD, the PC doesn't start... Bios doesn't start too...

I thought there was a problem with the cables... maybe they were broken too... I changed both but I have the same issue... When the third HD inserts, the PC doesn't start...

Any help? I hope you understand my explanation...
Thx in advance!

Lian Li Lancool 215
Intel I5-11600k
240 Frost Flow ARGB
Asus Tuf Gaming Z590
DDR4 Corsair 2x8 3200Mhz
RTX 3060 TI Palit
Corsair 750W Gold+
1 m.2 256 Gb
1 m.2 1T
1 HD Barracuda 1T
 
SpyderTracks

SpyderTracks

We love you Ukraine
Shien said:
Hi, I bought a PC from PCS, when it arrived I saw there was an issue with the third HD 1T Barracuda.

It was broken because it wasn't fixed on the case with a couple of screws... I did an RMA and today the new HD is here...

But a new problem occurred... if I insert it on the same cable of the old HD, the PC doesn't start... Bios doesn't start too...

I thought there was a problem with the cables... maybe they were broken too... I changed both but I have the same issue... When the third HD inserts, the PC doesn't start...

Any help? I hope you understand my explanation...
Thx in advance!

Lian Li Lancool 215
Intel I5-11600k
240 Frost Flow ARGB
Asus Tuf Gaming Z590
DDR4 Corsair 2x8 3200Mhz
RTX 3060 TI Palit
Corsair 750W Gold+
1 m.2 256 Gb
1 m.2 1T
1 HD Barracuda 1T
Click to expand...
Can you post your full specs from the order page?
 
S

Shien

Bronze Level Poster
I change it, by my hands, in your format, that's ok?

Case
LIAN LI LANCOOL 215 GAMING CASE
Processor (CPU)
Intel® Core™ i5 Six Core Processor i5-11600K (3.9 GHz) 12 MB Cache
Motherboard
ASUS® TUF GAMING Z590-PLUS WIFI (LGA1200, USB 3.2, PCIe 4.0) - ARGB Ready
Memory (RAM)
16GB Corsair VENGEANCE DDR4 3200MHz (2 x 8GB)
Graphics Card
8GB NVIDIA GEFORCE RTX 3060 Ti - HDMI, DP, LHR
1st Storage Drive
1TB SEAGATE BARRACUDA SATA-III 3.5" HDD, 6GB/s, 7200RPM, 64MB CACHE
1st M.2 SSD Drive
256GB PCS PCIe M.2 SSD (1900 MB/R, 1100 MB/W)
2nd M.2 SSD Drive
1TB PCS PCIe M.2 SSD (2000 MB/R, 1100 MB/W)
Power Supply
CORSAIR 750W TXm SERIES™ SEMI-MODULAR 80 PLUS® GOLD, ULTRA QUIET
Power Cable
1 x 1 Metre European Power Cable (Kettle Lead)
Processor Cooling
PCS FrostFlow 240 Series ARGB High Performance Liquid Cooler
Thermal Paste
STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
Sound Card
ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Network Card
10/100/1000 GIGABIT LAN PORT
Wireless Network Card
NOT REQUIRED
USB/Thunderbolt Options
MIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating System
NO OPERATING SYSTEM REQUIRED
Operating System Language
Italy/Italia - Italian Language
Windows Recovery Media
NO RECOVERY MEDIA REQUIRED
Office Software
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus
NO ANTI-VIRUS SOFTWARE
Browser
Microsoft® Edge (Windows 10 Only)
Warranty
3 Year Gold Warranty (2 Year Collect & Return, 2 Year Parts, 3 Year Labour)
Delivery
3 DAY DELIVERY TO ITALY
Build Time
Standard Build - Approximately 19 to 22 working days
Welcome Book
PCSpecialist Welcome Book - Italy
Logo Branding
PCSpecialist Logo
Price: €0,00 including VAT and Delivery
 
S

Shien

Bronze Level Poster
SpyderTracks said:
Have you tried it in a different SATA Power connector?
Click to expand...
yes, I changed both cables too, data and power...
I have tried sata_1 port and sata_3 port on MB...

Actually, I'm thinking about this... I read around that it must be plugged on the theoric free Sata port on MB... is it right?
Reading on BIOS I got m.2 on 2nd and on 3th m.2 slots... why not on m.2_1 and m.2_2? o_O

Did they set both m.2 on PCIe 3.0? why not the main on PCIe 4.0?
 
S

Shien

Bronze Level Poster
If I move:
the 256 Gb m.2 (with windows) from slot m.2_3 to slot m.2_1 and
the 1t m.2 (storage) from m.2_3 to m.2_2

will I lose the warranty from PCS?
 
sck451

sck451

MOST VALUED CONTRIBUTOR
Shien said:
If I move:
the 256 Gb m.2 (with windows) from slot m.2_3 to slot m.2_1 and
the 1t m.2 (storage) from m.2_3 to m.2_2

will I lose the warranty from PCS?
Click to expand...
No (though you wouldn't be covered for any damge you cause), but I don't know why you'd want to. Slot 1 is PCIe 4.0 and 2&3 are PCIe 3.0, but you only have PCIe 3.0 SSDs, so it doesn't make a (significant) difference which slots they're in. (That is to say, it might make a measurable difference, but it won't make a perceptible one.)
 
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