Problems with new graphics card

J

Jay76

Member
Everything has been going ok with my new computer (had it about a month) until a few days ago when it started crashing when playing games. But it's not the pc crashing, I think it's just the graphics card. What happens is the game will crash and my screen will go black and I get a 'no input' signal on my tv. Audio still works, and my pc is still working because I can control my music player with my xbox controller and it works fine, I just have no picture. And all the while the fan on the graphics has started whirring at full speed. I've tried sitting and waiting it out but it just stays in that state with no picture and the fan at full speed, if I want to get the picture back I have to restart the pc. When this happens I generally have a browser open and a music player when playing games so nothing intensive, and I turned down all the graphical settings in the games but it's still happening. Are there any diagnostic tools or anything I can use to figure why this has started happening?

Edit to add - it's not just when playing games, its happening randomly now. Just left my room with Firefox open and MusicBee playing and when I came back 5 minutes later, the fan was whirring and the picture had gone but the music was still playing.

Edit 2 - So I have software for my processor and motherboard installed, but not for my graphics card. So I installed GeForce Experence and updated the drivers and just spent an hour playing Doom Eternal on Ultra Nightmare settings and RTX on with no issues, yay! Only no, not yay, because I came here to post this news and halfway through typing out my post, it happened again. What threw me is that on my driver downloads page on my order, it's blank, so I don't know what's going on there. I didn't know there was extra software to install so I still don't know if I'm missing anything.

SPECS -

Case
FRACTAL DEFINE 7 NANO BLACK
Promotional Item
Get a discount code for 20% off select peripherals at Corsair.com
Processor (CPU)
AMD Ryzen 5 7600X Six Core CPU (4.7GHz-5.3GHz/38MB CACHE/AM5)
Motherboard
GIGABYTE B650I AORUS ULTRA (Mini-ITX, AM5, DDR5, PCIe 4.0, Wi-Fi 6E)
Memory (RAM)
32GB Corsair VENGEANCE RGB DDR5 6000MHz (2 x 16GB)
Graphics Card
12GB NVIDIA GEFORCE RTX 4070 SUPER - HDMI, DP, LHR
1st M.2 SSD Drive
1TB CORSAIR CORE XT MP600 NVMe PCIe M.2 SSD (up to 5000 MB/R, 3500 MB/W)
1st Storage Drive
1TB SEAGATE BARRACUDA SATA-III 3.5" HDD, 6GB/s, 7200RPM, 256MB CACHE
1st Storage Drive
1TB Samsung 870 QVO 2.5" SSD, SATA 6Gb/s (up to 560MB/sR | 530MB/sW)
Power Supply
CORSAIR 650W RM SERIES™ MODULAR 80 PLUS® GOLD, ULTRA QUIET
Power Cable
1 x 1.5 Metre UK Power Cable (Kettle Lead)
Processor Cooling
DeepCool AK400 Performance CPU Cooler ZERO DARK
Thermal Paste
ARCTIC MX-4 EXTREME THERMAL CONDUCTIVITY COMPOUND
Extra Case Fans
3 x 120mm PCS Black Case Fan
Sound Card
ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Wireless Network Card
ONBOARD 2.5 GbE LAN PORT + Wi-Fi 6E
USB/Thunderbolt Options
MIN. 2 x USB 3.0 & 4 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating System
NO OPERATING SYSTEM REQUIRED
Operating System Language
United Kingdom - English Language
Windows Recovery Media
NO RECOVERY MEDIA REQUIRED
Office Software
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus
NO ANTI-VIRUS SOFTWARE
Browser
Firefox™
Warranty
3 Year Silver Warranty (1 Year Collect & Return, 1 Year Parts, 3 Year Labour)
Delivery
STANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)
Build Time
Standard Build - Approximately 5 to 7 working days
Welcome Book
PCSpecialist Welcome Book
Logo Branding
PCSpecialist Logo
Packaging
PCS Common Pack Small
 
Last edited:
J

Jay76

Member
Happened again this morning so I've gone into Windows Reliability Monitor and it says there was a hardware error. If I go to the details, I get this -

Source
Windows

Summary
Hardware error

Date
‎06/‎05/‎2024 08:50

Status
Not reported

Description
A problem with your hardware caused Windows to stop working correctly.

Problem signature
Problem Event Name: LiveKernelEvent
Code: 117
Parameter 1: ffff800ed104d010
Parameter 2: fffff802912286e0
Parameter 3: 0
Parameter 4: 2714
OS version: 10_0_22631
Service Pack: 0_0
Product: 256_1
OS Version: 10.0.22631.2.0.0.256.48
Locale ID: 2057
 
SpyderTracks

SpyderTracks

We love you Ukraine
Jay76 said:
Everything has been going ok with my new computer (had it about a month) until a few days ago when it started crashing when playing games. But it's not the pc crashing, I think it's just the graphics card. What happens is the game will crash and my screen will go black and I get a 'no input' signal on my tv. Audio still works, and my pc is still working because I can control my music player with my xbox controller and it works fine, I just have no picture. And all the while the fan on the graphics has started whirring at full speed. I've tried sitting and waiting it out but it just stays in that state with no picture and the fan at full speed, if I want to get the picture back I have to restart the pc. When this happens I generally have a browser open and a music player when playing games so nothing intensive, and I turned down all the graphical settings in the games but it's still happening. Are there any diagnostic tools or anything I can use to figure why this has started happening?

Edit to add - it's not just when playing games, its happening randomly now. Just left my room with Firefox open and MusicBee playing and when I came back 5 minutes later, the fan was whirring and the picture had gone but the music was still playing.

Edit 2 - So I have software for my processor and motherboard installed, but not for my graphics card. So I installed GeForce Experence and updated the drivers and just spent an hour playing Doom Eternal on Ultra Nightmare settings and RTX on with no issues, yay! Only no, not yay, because I came here to post this news and halfway through typing out my post, it happened again. What threw me is that on my driver downloads page on my order, it's blank, so I don't know what's going on there. I didn't know there was extra software to install so I still don't know if I'm missing anything.

SPECS -

Case
FRACTAL DEFINE 7 NANO BLACK
Promotional Item
Get a discount code for 20% off select peripherals at Corsair.com
Processor (CPU)
AMD Ryzen 5 7600X Six Core CPU (4.7GHz-5.3GHz/38MB CACHE/AM5)
Motherboard
GIGABYTE B650I AORUS ULTRA (Mini-ITX, AM5, DDR5, PCIe 4.0, Wi-Fi 6E)
Memory (RAM)
32GB Corsair VENGEANCE RGB DDR5 6000MHz (2 x 16GB)
Graphics Card
12GB NVIDIA GEFORCE RTX 4070 SUPER - HDMI, DP, LHR
1st M.2 SSD Drive
1TB CORSAIR CORE XT MP600 NVMe PCIe M.2 SSD (up to 5000 MB/R, 3500 MB/W)
1st Storage Drive
1TB SEAGATE BARRACUDA SATA-III 3.5" HDD, 6GB/s, 7200RPM, 256MB CACHE
1st Storage Drive
1TB Samsung 870 QVO 2.5" SSD, SATA 6Gb/s (up to 560MB/sR | 530MB/sW)
Power Supply
CORSAIR 650W RM SERIES™ MODULAR 80 PLUS® GOLD, ULTRA QUIET
Power Cable
1 x 1.5 Metre UK Power Cable (Kettle Lead)
Processor Cooling
DeepCool AK400 Performance CPU Cooler ZERO DARK
Thermal Paste
ARCTIC MX-4 EXTREME THERMAL CONDUCTIVITY COMPOUND
Extra Case Fans
3 x 120mm PCS Black Case Fan
Sound Card
ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Wireless Network Card
ONBOARD 2.5 GbE LAN PORT + Wi-Fi 6E
USB/Thunderbolt Options
MIN. 2 x USB 3.0 & 4 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating System
NO OPERATING SYSTEM REQUIRED
Operating System Language
United Kingdom - English Language
Windows Recovery Media
NO RECOVERY MEDIA REQUIRED
Office Software
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus
NO ANTI-VIRUS SOFTWARE
Browser
Firefox™
Warranty
3 Year Silver Warranty (1 Year Collect & Return, 1 Year Parts, 3 Year Labour)
Delivery
STANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)
Build Time
Standard Build - Approximately 5 to 7 working days
Welcome Book
PCSpecialist Welcome Book
Logo Branding
PCSpecialist Logo
Packaging
PCS Common Pack Small
Click to expand...
What method did you take to clean install? You ordered it without windows, so you'd need to install and configure your own copy, you can't use the test windows that the system comes with. I don't think there's any issue, it's just windows hasn't been setup yet.

PCS don't list any drivers for desktops, only laptops as with desktops they're already freely available on the web and in the windows catalogue.
 
Last edited:
J

Jay76

Member
SpyderTracks said:
What method did you take to clean install? You ordered it without windows, so you'd need to install and configure your own copy, you can't use the test windows that the system comes with.

PCS don't list any drivers for desktops, only laptops as with desktops they're already freely available on the web and in the windows catalogue.
Click to expand...
I installed Windows 10 Pro (which I had a license for) using the install tool from the Microsoft website on my pc, then upgraded it to Windows 11 Pro. Did all the system updates (currently on Windows 11 Pro version 23H2, OS Build 22631.3527), and the drivers for my graphics card are up to date too (GeForce Game Ready Driver 552.22). Just tried the demo of 3DMark and it crashed after about 60 seconds.
 
SpyderTracks

SpyderTracks

We love you Ukraine
Jay76 said:
I installed Windows 10 Pro (which I had a license for) using the install tool from the Microsoft website on my pc, then upgraded it to Windows 11 Pro. Did all the system updates, and the drivers for my graphics card are up to date too. Just tried the demo of 3DMark and it crashed after about 60 seconds.
Click to expand...
But what method did you use to clean install?

Installing windows 10 and then upgrading to 11 already leaves a compromised platform, it's best to install windows 11 from the off.
 
SpyderTracks

SpyderTracks

We love you Ukraine
Jay76 said:
I'm sorry, I don't know what you mean. I installed that tool onto a USB drive, plugged it into the pc and ran it to install Windows 10 Pro.
Click to expand...
But how, what process did you go through? How did you boot it? How did you deal with partitions etc?
 
J

Jay76

Member
SpyderTracks said:
But how, what process did you go through? How did you boot it? How did you deal with partitions etc?
Click to expand...
No partitions, I just did the basic install. I still don't know what you mean. I downloaded that tool, put it on a USB drive, ran it and followed the instructions. Everything has been working perfectly up until about a week ago.
 
SpyderTracks

SpyderTracks

We love you Ukraine
Jay76 said:
No partitions, I just did the basic install. I still don't know what you mean. I downloaded that tool, put it on a USB drive, ran it and followed the instructions.
Click to expand...
Ok, so you haven’t clean installed, until that’s done the system isn’t set up and won’t work.
 
SpyderTracks

SpyderTracks

We love you Ukraine
Jay76 said:
Ok, but that doesn't explain why it's been working perfectly for a month. And can you explain what you mean by a clean install?
Click to expand...
As you ordered without windows it suggests you know how to manage the OS, there are plenty of guides on the internet, it’s been the same process since windows 7.

Windows is constantly updating, and the load you’re applying differs with each program / game. If the driver layer wasn’t correctly setup when a windows update was applied, then you get crashes and bsods, that’s why it’s so important to properly clean install from the off.
 
J

Jay76

Member
I had to install Windows 10 and then upgrade, that's what I had a licence for, I couldn't upgrade on my previous pc as it didn't meet the specs. And you're still not explaining what a clean install is, do you mean formatting the hard drive first? Because I did that.
 
Martinr36

Martinr36

MOST VALUED CONTRIBUTOR
Clean install instructions

Download a new copy of Windows using the (Second option on linked page) to an 8GB (min) USB. Media Creation Tool
Boot that USB and choose a Custom Install.
Delete all UEFI partitions on the system drive (EFI System, Recovery, MSR Reserved, Primary).
Select the unallocated space that results and click the Next button. The installer will create the correct partitions and install Windows.
Run Windows Update repeatedly, even across reboots, until no more updates are found.
You may need/want to download and install the latest graphics driver from the Nvidia/AMD website (they change so regularly the latest version isn't always in the Windows libraries).

This is also worth a watch
 
J

Jay76

Member
Martinr36 said:
Clean install instructions

Download a new copy of Windows using the (Second option on linked page) to an 8GB (min) USB. Media Creation Tool
Boot that USB and choose a Custom Install.
Delete all UEFI partitions on the system drive (EFI System, Recovery, MSR Reserved, Primary).
Select the unallocated space that results and click the Next button. The installer will create the correct partitions and install Windows.
Run Windows Update repeatedly, even across reboots, until no more updates are found.
You may need/want to download and install the latest graphics driver from the Nvidia/AMD website (they change so regularly the latest version isn't always in the Windows libraries).

This is also worth a watch
Click to expand...
Thank you very much, that was very helpful. And maybe I'm not making myself clear as I'm flustered and an amateur, but that's what I tried to explain to Spyder above, that is the process I went through for installing. I just had to install 10 first because that's what I had a licence for. So based on my understanding of this thread, if you ever upgrade an operating system you need to do a clean install of it afterwards because upgrading an OS breaks it?
 
Martinr36

Martinr36

MOST VALUED CONTRIBUTOR
you have digital key so don't need to install 10 first, just follow this guide to transfer a license

Transferring digital windows 10 license to new machine

Hi all Quite a few people already have a windows 10 License which they want to transfer over to the new PC. Windows 10 now makes this easy, even if you have an OEM license, you can legitimately turn it into a "digital license" by tying it to your microsoft account, and then transfer it legally...
www.pcspecialist.co.uk www.pcspecialist.co.uk
 
SpyderTracks

SpyderTracks

We love you Ukraine
Jay76 said:
No partitions, I just did the basic install. I still don't know what you mean. I downloaded that tool, put it on a USB drive, ran it and followed the instructions. Everything has been working perfectly up until about a week ago.
Click to expand...
This is what you said, which means you didn’t clean install as the first part of installation you have to choose partitions.

There are numerous ways of doing an install, only one is a clean install.

What it sounds like you’ve done is run the installer USB from windows rather than booting it which is called a windows reset. That isn’t sufficient and you’ll still have a compromised platform as drivers won’t be accounted for

You also said you hadn't installed the GPU driver until you started this thread, which suggests you hadn't configured drivers either, so windows wasn't set up at all. You'd need to clean install to get a clean platform on windows 11
 
J

Jay76

Member
I had a digital license for Windows 10 Pro on my old PC but couldn't upgrade to 11 Pro because it didn't meet the specs. When this new machine arrived with 11 on it I couldn't activate it as I didn't have a license. So I went through those steps above to use a USB drive to install Windows 10 Pro on this new machine so I could sign in with my digital license an upgrade it to Windows 11 Pro. So now that I am in possession of a Windows 11 Pro license, what do I do from here?

And I don't know why it's so hard to get an answer from you, but can you *please* tell me what you mean by a clean install?
 
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