Problem with PC since day 1

[Clouds84]

Case
FRACTAL FOCUS 2 ARGB GAMING CASE (BLACK)
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Terms & Conditions
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Processor (CPU)
Intel® Core™ i9 24-Core Processor i9-14900KF (Up to 6.0GHz) 36MB Cache
Motherboard
ASUS® PRIME Z790-P (LGA1700, DDR5, PCIe 5.0)
Memory (RAM)
32GB Corsair VENGEANCE DDR5 5600MHz (2 x 16GB)
Graphics Card
24GB AMD RADEON™ RX 7900 XTX - HDMI, DP - DX® 12
1st M.2 SSD Drive
2TB SAMSUNG 980 PRO M.2, PCIe NVMe (up to 7000MB/R, 5000MB/W)
1st Storage Drive
NONE
DVD/BLU-RAY Drive
NOT REQUIRED
Power Supply
CORSAIR 850W RMx SERIES™ MODULAR 80 PLUS® GOLD, ULTRA QUIET
Power Cable
1 x 1.5 Metre UK Power Cable (Kettle Lead, 1.0mm Core)
Processor Cooling
PCS FrostFlow 240 Series ARGB High Performance Liquid Cooler
Thermal Paste
STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
Sound Card
ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Network Card
10/100/1000 GIGABIT LAN PORT
Wireless Network Card
WIRELESS INTEL® Wi-Fi 6E AX210 2,400Mbps/5GHz, 300Mbps/2.4GHz PCI-E CARD + BT 5.0
USB/Thunderbolt Options
MIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating System
Windows 11 Home 64 Bit - inc. Single Licence
Operating System Language
United Kingdom - English Language
Windows Recovery Media
Windows 10/11 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office Software
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus
Norton 360 inc. Game Optimizer - Free 90 Day License
Browser
Microsoft® Edge
Warranty
3 Year Standard Warranty (1 Month Collect & Return, 1 Year Parts, 3 Year Labour)
Delivery
STANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)
Welcome Book
PCSpecialist Welcome Book

I have been having issues with my PC since I received it. Mainly crashes in games. I currently can't join matches in Age of Empires 4, as it crashes to desktop on the loading screen. It's been having different error messages like Incorrect Function and crash code 1000. Quite recently it's been giving me the error:

The description for Event ID 1 from source BugSplat-worldsedge_cardinal-release_10_1_0_RTM_x64 cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event:
worldsedge_cardinal
release_10_1_0_RTM_x64
1968540
The system cannot find the file specified

It's been getting worse quite recently and I don't know what's up with it. I have replaced the RAM, added a new SDD and re-installed Windows, and I still have the same issue. I recently tried resetting the PC again and it came back with there was an error. I have also ran memtest86 and it came back without any errors.

 

[SpyderTracks]

Unfortunately it's just not designed suitably and doesn't have the required components for the level of CPU and GPU you're trying to run. You've put all the money into those and completely starved the supporting parts.

 

[Clouds84]

Unfortunately it's just not designed suitably and doesn't have the required components for the level of CPU and GPU you're trying to run. You've put all the money into those and completely starved the supporting parts.

Can you elaborate what components you mean? I recently added more RAM to give me 80gb in total. Does the system need a better PSU?

 

[SpyderTracks]

Can you elaborate what components you mean? I recently added more RAM to give me 80gb in total. Does the system need a better PSU?

It's the whole platform isn't suitable. All the money has gone into CPU and GPU without any support to the components making them run. It's never going to work.

 

[Clouds84]

It's the whole platform isn't suitable. All the money has gone into CPU and GPU without any support to the components making them run. It's never going to work.

I bought the PC that was already pre-built by PC Specialists, so not sure why they're selling systems that clearly won't work. What is it exactly needs upgrading/replacing?

 

[TonyCarter]

Wow, a top-tier i9 on a low-tier Prime motherboard

You can't upgrade it to fix it, you'll have to return it, and then get some help from the 'Check this spec!' forum on configuring a more balance replacement (4K gaming I assume?).

 

[Clouds84]

Wow, an i9 on a Prime motherboard

Return it immediately and get some help from the forum before you waste any more money (hint: it will be an AMD build).

I have already requested an RMA today. What's strange is I can play other games just fine, it's just this one game it crashes to desktop all the time. I'm not too sure why PCS haven't put together the specs properly. This was under the pre-built section on their website. Surely they must know that certain components don't go well together. This is why I wanted a pre-built machine, as I have no clue what goes well together and thought the pre-built section would give me a functioning pc.

 

[TonyCarter]

I have already requested an RMA today. What's strange is I can play other games just fine, it's just this one game it crashes to desktop all the time. I'm not too sure why PCS haven't put together the specs properly. This was under the pre-built section on their website. Surely they must know that certain components don't go well together. This is why I wanted a pre-built machine, as I have no clue what goes well together and thought the pre-built section would give me a functioning pc.

Is it a RMA for diagnosis/repair, or for refund/replacement?

I agree that PCS should do better in this area, as whilst the parts will 'technically work' if PCS base their decisions on the power figures provided by Intel...however, everyone knows Intel are shysters and their CPUs draw about double their advertised power (and create a lot more heat), and so the other components end up being sub-par for that extra load.

I wouldn't go to a custom PC builder and get an off-the-shelf pre-built PC without understanding the exact components being used...but as a novice to the whole thing I can understand why you've trusted that PCS would not steer you wrong.

At least it's not to late to rectify the issue and get you a PC you'll be more than happy with.

 

[Clouds84]

I've been playing on 1440p and not 4k.

 

[TonyCarter]

Which pre-built system did you pick (I can't find that case & CPU combo on any of them)? So did you do any config tweaking yourself or did you just leave it as it came?

Anyway, moot point now, as we'll hopefully get the go ahead from you to start building something more appropriate to your budget...but please create a new thread in the Check My Spec forum when you're ready.

 

[Clouds84]

Is it a RMA for diagnosis/repair, or for refund/replacement?

I agree that PCS should do better in this area, as whilst the parts will 'technically work' if PCS base their decisions on the power figures provided by Intel...however, everyone knows Intel are shysters and their CPUs draw about double their advertised power (and create a lot more heat), and so the other components end up being sub-par for that extra load.

I wouldn't go to a custom PC builder and get an off-the-shelf pre-built PC without understanding the exact components being used...but as a novice to the whole thing I can understand why you've trusted that PCS would not steer you wrong.

At least it's not to late to rectify the issue and get you a PC you'll be more than happy with.

I think the RMA is for repair.

 

[Clouds84]

Which pre-built system did you pick (I can't find that case & CPU combo on any of them)? So did you do any config tweaking yourself or did you just leave it as it came?

Anyway, moot point now, as we'll hopefully get the go ahead from you to start building something more appropriate to your budget...but please create a new thread in the Check My Spec forum when you're ready.

PCSPECIALIST - Configure the Odin RS to your ideal requirements.

PCSpecialist is an award-winning manufacturer of high quality custom PCs & Laptops. Configure the Odin RS to your ideal requirements.

www.pcspecialist.co.uk

It's under next day PCs.

 

[TonyCarter]

For reference, this is how much the same build would cost if it were on the AMD platform with the better performing, much cooler, and much more efficient AMD 7800x3D...about £300 less...which could go towards better motherboard, PSU, cooling

Not that this is what we’d actually suggest for you, as we don't know your exact usage case other than 1440p gaming, or any space/aesthetic choices.

Case
FRACTAL FOCUS 2 ARGB GAMING CASE (BLACK)
Processor (CPU)
AMD Ryzen 7 7800X3D Eight Core CPU (4.2GHz-5.0GHz/104MB w/3D V-CACHE/AM5)
Motherboard
ASUS® PRIME B650-PLUS (AM5, DDR5, PCIe 4.0)
Memory (RAM)
32GB Corsair VENGEANCE DDR5 5600MHz (2 x 16GB)
Graphics Card
24GB AMD RADEON™ RX 7900 XTX - HDMI, DP - DX® 12
Graphics Card Support Bracket
NONE (BRACKET INCLUDED AS STANDARD ON 4070 Ti / RX 7700 XT AND ABOVE)
1st M.2 SSD Drive
2TB SAMSUNG 980 PRO M.2, PCIe NVMe (up to 7000MB/R, 5000MB/W)
Power Supply
CORSAIR 850W RMx SERIES™ MODULAR 80 PLUS® GOLD, ULTRA QUIET
Power Cable
1 x 1.5 Metre UK Power Cable (Kettle Lead, 1.0mm Core)
Processor Cooling
PCS FrostFlow 240 Series ARGB High Performance Liquid Cooler
Thermal Paste
STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
Sound Card
ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Network Card
ONBOARD 2.5Gbe LAN PORT
USB/Thunderbolt Options
MIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating System
Windows 11 Home 64 Bit - inc. Single Licence
Operating System Language
United Kingdom - English Language
Windows Recovery Media
Windows 10/11 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office Software
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus
NO ANTI-VIRUS SOFTWARE
Browser
Microsoft® Edge
Warranty
3 Year Silver Warranty (1 Year Collect & Return, 1 Year Parts, 3 Year Labour)
Delivery
STANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)
Build Time
Standard Build - Approximately 5 to 7 working days
Price: £2,279.00 including VAT and Delivery
Unique URL to re-configure: https://www.pcspecialist.co.uk/saved-configurations/amd-am5-pc/8WwhAHxvea/

 

[TonyCarter]

Also FYI, here's a thread discussing part of the reasoning for our dislike of Intel...

Intel CPU's crashing in games

So there's been a lot of upset gathering steam on the inter webs with intermittent games crashes on Intel 13th and 14th gen. Workarounds range from underclocking to disabling ecores. BUT, there are a lot of people finding that simply disabling hyperthreading is a proper solution. The findings...

www.pcspecialist.co.uk

 

[SpyderTracks]

You wouldn't really need the 7900XTX for 1440p either. It's overpowered.

 

[TonyCarter]

You wouldn't really need the 7900XTX for 1440p either. It's overpowered.

Yes, agreed, but I’ve just replicated the spec for pricing comparison for now, to show pre-built does not mean cheaper.

Probably save the same once we upgrade some components and adjust the GPU to match the monitor (7800XT/7900GRE/4070 Super?)…assuming that’s what the OP wants.

 

[SpyderTracks]

Yes, agreed, but I’ve just replicated the spec for pricing comparison for now, to show pre-built does not mean cheaper.

Probably save the same once we upgrade some components and adjust the GPU to match the monitor (7800XT/7900GRE/4070 Super?)…assuming that’s what the OP wants.

Yeah, absolutely.

 

[Clouds84]

Whilst having a lower-end motherboard isn't ideal for my CPU and GPU, the issues I was having have been rectified (for now) by disabling hyperthreading in bios. I got the information from here. I'm not too sure what hyperthreading is all about and whether it limits the CPU, but for some reason it was causing crashes in certain games. I understand that I need to probably upgrade the motherboard at some point as well as maybe a different cooling system and case.

 

[SpyderTracks]

Whilst having a lower-end motherboard isn't ideal for my CPU and GPU, the issues I was having have been rectified (for now) by disabling hyperthreading in bios. I got the information from here. I'm not too sure what hyperthreading is all about and whether it limits the CPU, but for some reason it was causing crashes in certain games. I understand that I need to probably upgrade the motherboard at some point as well as maybe a different cooling system and case.

That’s not a fix, that’s disabling an important part of the processor. If that’s resolving the issue, it’s because the cpu is damaged and needs replacing

 

[ubuysa]

Just a word about the components in the pre-built PCS offering. All vendors do this. It's marketing. They highlight a top-end CPU and/or GPU because that's what sucks people in. To make the price attractive they skimp on everything else, hoping that the average punter won't understand or notice - and they don't until it doesn't perform the way they'd hoped.

It's like buying a car. They make them with shiny alloy wheels and an aggressive looking spoiler so the average punter assumes it's a quick car. But it has a 1000cc lawnmower engine and a clunky gearbox to keep the price down.