pc keeps restarting

[KaTrIX]

Simply put my pc keeps restarting by itself, it has happened frequently since i bought it and is incredibly annoying. it has happened whilst in a competitive match in r6s and i was unable to join back and other times when i was doing nothing at all. I have disabled windows auto restart but that didn't help please help i have only had the computer for a month.

 

[SpyderTracks]

Can you post your full specs?

When it restarts is it a blue screen of death or just restart into normal boot?

If it's a bsod, what are the codes?

Have you monitored temps? If not, download hwmonitor and check temps while idle and under load on both gpu and cpu and post them.

 

[KaTrIX]

just a normal boot but fans are loud constantly
may i have a link for hwmonitor

 

[KaTrIX]

this is not the exact quote as i did not save it but it is close enough
Case
NZXT H500 MID-TOWER GAMING CASE (BLACK)
Processor (CPU)
AMD Ryzen 5 3600X Six Core CPU (3.8GHz-4.4GHz/36MB CACHE/AM4)

Get 3 Months of XBOX Game Pass for PC w/ select AMD Ryzen CPUs

The Outer Worlds -OR- Borderlands 3 w/ select AMD Ryzen CPUs
Motherboard
ASUS® TUF X570-PLUS GAMING (USB 3.2 Gen 2, PCIe 4.0, CrossFireX) - RGB Ready!
Memory (RAM)
16GB Corsair VENGEANCE RGB PRO DDR4 3200MHz (2 x 8GB)
Graphics Card
8GB NVIDIA GEFORCE RTX 2070 SUPER - HDMI, 3x DP GeForce - RTX VR Ready!
1st Storage Drive
2TB SEAGATE BARRACUDA SATA-III 3.5" HDD, 6GB/s, 7200RPM, 256MB CACHE
1st M.2 SSD Drive
1TB INTEL® 660p M.2 NVMe PCIe SSD (upto 1800MB/sR | 1800MB/sW)
DVD/BLU-RAY Drive
NOT REQUIRED
Power Supply
CORSAIR 650W VS SERIES™ VS-650 POWER SUPPLY
Power Cable
1 x 1 Metre UK Power Cable (Kettle Lead)
Processor Cooling
Corsair H100x Hydro Series High Performance CPU Cooler
Thermal Paste
STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
Extra Case Fans
5x Corsair LL120 RGB LED Fan + Controller Kit
Sound Card
ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Wireless/Wired Networking
WIRELESS 802.11N 300Mbps/2.4GHz PCI-E CARD
USB/Thunderbolt Options
MIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating System
Windows 10 Home 64 Bit - inc. Single Licence [KK3-00002]
Operating System Language
United Kingdom - English Language
Windows Recovery Media
Windows 10 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office Software
FREE 30 Day Trial of Microsoft® Office® 365 (Operating System Required)
Anti-Virus
BullGuard™ Internet Security - Free 90 Day License inc. Gamer Mode
Browser
Microsoft® Edge (Windows 10 Only)
Warranty
3 Year Standard Warranty (1 Month Collect & Return, 1 Year Parts, 3 Year Labour)
Delivery
STANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)
Build Time
Standard Build - Approximately 5 to 7 working days

 

[Arvydaa]

You need to check your temperatures of pc parts GPU, CPU etc.. I used everest app before right now dont know which is good

 

[KaTrIX]

You need to check your temperatures of pc parts GPU, CPU etc.. I used everest app before right now dont know which is good

so my computer is overheating??

 

[SpyderTracks]

so my computer is overheating??

We don't know until you check temps.

HWMONITOR | Softwares | CPUID

HWMonitor for Windows® x86/x64 is a hardware monitoring program that reads PC systems main health sensors : voltages, temperatures, powers, currents, fans speed, utilizations, clock speeds ... The program handles : CPU and GPU-level hardware monitoring...

www.cpuid.com

 

[Arvydaa]

Possible, maybe who build pc did not put thermo paste properly on CPU,maybe motherboard getting hot. You need to test your pc

 

[SpyderTracks]

Possible, maybe who build pc did not put thermo paste properly on CPU,maybe motherboard getting hot. You need to test your pc

The paste comes pre applied on the cooler if it is in fact the H100x, so it's not a thermal paste issue.

It's possibly the pump not working.

 

[KaTrIX]

so my computer is overheating??

so my computer is overheating?? would explain why the fans are so loud

We don't know until you check temps.

HWMONITOR | Softwares | CPUID

HWMonitor for Windows® x86/x64 is a hardware monitoring program that reads PC systems main health sensors : voltages, temperatures, powers, currents, fans speed, utilizations, clock speeds ... The program handles : CPU and GPU-level hardware monitoring...

www.cpuid.com

my temperature is low
also thx for link

 

[SpyderTracks]

As said, you have to record it when idle and under load for both the GPU and CPU

 

[KaTrIX]

As said, you have to record it when idle and under load for both the GPU and CPU

should i use cinebench for load or r6s

 

[SpyderTracks]

Run r6s, that will be a realistic load. Run it until it crashes, recording temps as you go.

 

[KaTrIX]

the crash is random and it acts more like a system restart

 

[SpyderTracks]

the crash is random and it acts more like a system restart

Ok, just run it for 10 minutes or so then and record temps at the end whilst in game.

 

[KaTrIX]

Run r6s, that will be a realistic load. Run it until it crashes, recording temps as you go.

this is after about 5 misn of r6s ultra settings 1080p

 

[KaTrIX]

this after about 10-15

 

[KaTrIX]

after game

 

[SpyderTracks]

As said, you need temps of both your CPU AND GPU

 

[KaTrIX]

thats not good is it i guess this is the issue