NVME drive (running linux mint 21) failure?

Animal88

Member
Hi,
My nice new laptop failed on the weekend. It appears to be an issue with the NVME drive. Won't boot, cant write to disk. Attempts to delete partitions throw an error. Attempts to re-install OS fail as it cannot write to drive.
I'm at the point where I've run out of ideas apart from attempting an NVME format.
Wondered if anyone had any ideas or experienced disk failures on an NVME drive?

Note: I've been running Linux Mint 21 on it since August last year.

Spec:
Chassis & Display
Elimina Series: 17.3" Matte Full HD 144Hz 72% NTSC LED Widescreen (1920x1080)
Processor (CPU)
Intel® Core™ i5 12 Core Processor 12500H (4.5GHz Turbo)
Memory (RAM)
64GB PCS PRO SODIMM DDR4 2666MHz (2 x 32GB)
Graphics Card
NVIDIA® GeForce® GTX 1650 - 4.0GB GDDR6 Video RAM - DirectX® 12.1
1st M.2 SSD Drive
2TB PCS PCIe M.2 SSD (3300 MB/R, 2900 MB/W)
1st M.2 SSD Drive
2TB PCS PCIe M.2 SSD (3300 MB/R, 2900 MB/W)
Memory Card Reader
Integrated Micro-SD Memory Card Reader
AC Adaptor
2 x 120W AC Adaptor
Power Cable
1 x 1.5 Metre Cloverleaf UK Power Cable
Battery
Elimina Series Integrated 54WH Lithium Ion Battery
Thermal Paste
ARCTIC MX-4 EXTREME THERMAL CONDUCTIVITY COMPOUND
Sound Card
2 Channel High Def. Audio + SoundBlaster™ Cinema
Wireless Network Card
GIGABIT LAN & WIRELESS INTEL® Wi-Fi 6E AX210 (2.4 Gbps) + BT 5.0
USB/Thunderbolt Options
2 x USB 3.2 PORTS (Type C) + 1 x USB 3.2 PORT + 1 x USB 2.0 PORT
Keyboard Language
ELIMINA 17" SERIES MULTI COLOUR BACKLIT UK KEYBOARD
Operating System
Windows 11 Home 64 Bit - inc. Single Licence [KUK-00003]
Operating System Language
United Kingdom - English Language
Windows Recovery Media
Windows 11 Multi-Language Recovery Image - Supplied on USB Drive
Office Software
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus
NO ANTI-VIRUS SOFTWARE
Browser
Microsoft® Edge
Laptop Cooling Stands
CoolerMaster NotePal L2 Laptop Cooler, up to 17.3 inch
Keyboard & Mouse
INTEGRATED 2 BUTTON TOUCHPAD MOUSE
Webcam
INTEGRATED 1MP HD WEBCAM
Warranty
3 Year Silver Warranty (1 Year Collect & Return, 1 Year Parts, 3 Year Labour)
Delivery
STANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)
Build Time
Standard Build - Approximately 4 to 6 working days
Promotional Item
Get CoD: Modern Warfare 2 with select Intel® Core™ i5 Processors
Welcome Book
PCSpecialist Welcome Book - United Kingdom & Republic of Ireland
 

Animal88

Member
Have you tried booting mint from a USB thumb drive
Yes, it that works, but cannot read installed drive or write to it...
testdisk could not find any data and reported more partitions than should be on there, including a couple of Mac partitions!
Not familiar with NVME drives, so I'm a bit lost now...
 

SpyderTracks

We love you Ukraine
Yes, it that works, but cannot read installed drive or write to it...
testdisk could not find any data and reported more partitions than should be on there, including a couple of Mac partitions!
Not familiar with NVME drives, so I'm a bit lost now...
They're no different to an HDD. Can you not format it through the Linux installer? That's the first process
 

Animal88

Member
What's the best way to contact PCSpecialist for support on this?
I sent a message via their tech support messaging yesterday around 16:00 and have had no response... :-(
Currently have an expensive piece of junk taking up space on my desk... :-(
 

SpyderTracks

We love you Ukraine
What's the best way to contact PCSpecialist for support on this?
I sent a message via their tech support messaging yesterday around 16:00 and have had no response... :-(
Currently have an expensive piece of junk taking up space on my desk... :-(
Best way is to call
 
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