Games Running Slow and Monitor Issues

[FDawg]

I got my pc around a month ago now and yesterday after downloading and watching disney + for 20 minutes my pc froze and I had to turn it off on the case. Once I got it back on my second monitor is no longer being detected and any game/app I run is laggy as hell and unusable. I downloaded Disney + from the microsoft store on my pc and I have antivirus software installed so that shouldn't be the issue. I have my monitors connected to my GPU and my drivers are up to date. My current BIOS is:
BIOS Version/Date American Megatrends Inc. 1616, 16/05/2023

My specs are:

Processor (CPU)	AMD Ryzen 7 7700 Eight Core CPU (3.8GHz-5.3GHz/40MB CACHE/AM5)
Motherboard	ASUS® TUF GAMING B650-PLUS WIFI (DDR5, USB 3.2, 6Gb/s)
Memory (RAM)	32GB Corsair VENGEANCE RGB DDR5 5600MHz (2 x 16GB)
Graphics Card	12GB AMD RADEON™ RX 6700 XT - HDMI, DP - DX® 12
Graphics Card Support Bracket	NONE (BRACKET INCLUDED AS STANDARD ON 4070 Ti AND ABOVE)
1st M.2 SSD Drive	512GB SOLIDIGM P44 PRO GEN 4 M.2 NVMe PCIe SSD (up to 7000MB/sR, 4700MB/sW)
2nd M.2 SSD Drive	2TB INTEL® 670p M.2 NVMe PCIe SSD (up to 3500MB/sR | 2700MB/sW)
DVD/BLU-RAY Drive	NOT REQUIRED
Power Supply	CORSAIR 850W RMx SERIES™ MODULAR 80 PLUS® GOLD, ULTRA QUIET
Power Cable	1 x 1.5 Metre UK Power Cable (Kettle Lead, 1.0mm Core)
Processor Cooling	DeepCool AG400 Performance ARGB CPU Cooler
Thermal Paste	STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
Sound Card	ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Network Card	ONBOARD 2.5Gbe LAN PORT
Wireless Network Card	NOT REQUIRED
USB/Thunderbolt Options	MIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating System	Windows 11 Home 64 Bit - inc. Single Licence [KUK-00003]

Any idea what I should do? I feel like I've tried everything on google.

 

[SpyderTracks]

Can you post a screenshot of your device manager page

Also your optional updates page?

Which AV are you using?

 

[FDawg]

my av is Noton 360 for gamers

 

[Scott]

Looks like the driver isn't enabled for your GPU. I would get rid of Norton as soon as you can, it's awful for creating issues.

 

[SpyderTracks]

100% agree, you need to uninstall Norton before doing anything else, you can't do it from windows, you need to use their uninstaller tool

Download and run the Norton Remove and Reinstall tool for Windows

Norton Remove and Reinstall tool helps to uninstall and reinstall most Norton products such as Norton Security, Norton 360, and Norton Internet Security on Windows computers.

support.norton.com

 

[FDawg]

100% agree, you need to uninstall Norton before doing anything else, you can't do it from windows, you need to use their uninstaller tool

Download and run the Norton Remove and Reinstall tool for Windows

Norton Remove and Reinstall tool helps to uninstall and reinstall most Norton products such as Norton Security, Norton 360, and Norton Internet Security on Windows computers.

support.norton.com

So to clarify should I do all of those optional updates or just select ones and I'll unistall Norton now XD thanks

 

[Martinr36]

So to clarify should I do all of those optional updates or just select ones and I'll unistall Norton now XD thanks

Do them all

 

[FDawg]

Do them all

I've done them all and the games seem slightly faster now but they're still nowhere near where they were in terms of graphics and performance.

 

[Scott]

Is that Norton completely removed using the aforementioned uninstaller?

Have you been into the device manager for anything before? The GPU has been disabled, you need to enable it.

I'm struggling to offer advice as I'm not sure how you have gotten to the situation of having a disabled GPU though. This isn't something that should ever happen automatically.

 

[FDawg]

yeah I removed Norton using the unistaller you linked. I did go into the device manager yesterday to update the drivers so maybe I accidently disabled it like a muppet. I've enabled it now and all drivers are still up to date. The second monitor is working again now and the games are all good thanks. Can't believe I didn't see the issue sooner XD

 

[Scott]

At least it's been a fairly easy fix. Worked out well as now you're rid of Norton too

 

[SpyderTracks]

Norton is pure evil these days, it's nothing more than malware and should be avoided at any cost.

Windows Defender is part of windows and is just as good if not better than most paid solutions. There's just no need for extra AV these days.

 

[ubuysa]

Norton is pure evil these days, it's nothing more than malware and should be avoided at any cost.

As most eople know, I do BSOD dump analysis on a number of fora. All third-party antimalware tools cause BSODs for many users, and whilst Norton is seen often it's not the worst offender in my experience. That 'honour' goes to Avast!...

 

[Scott]

The issue I've got with norton is it stealing your system resource to mine. That's just wild.

 

[TonyCarter]

The issue I've got with norton is it stealing your system resource to mine. That's just wild.

I just balance the scales by going to their offices and stealing paperclips