Fusion IV fans running crazy under Windows 10 & 11

[matt4]

Hi,

I have a Fusion IV and ever since I got it, it runs slow and the fans run crazy with Windows 10 & 11. The laptop gets hot, but there is no excess dust. Does anyone else have this problem?

I run Ubuntu mainly so it's not a huge problem and runs exceptionally without any of the above issues. I have licence and would like to use Windows for a few programs.

Thank you,

 

[Martinr36]

Can you list the full spec from your orders page

 

[matt4]

Sure, here they are

Chassis & Display
Fusion Series: 14" Matte Full HD 72% NTSC LED Widescreen (1920x1080)
Processor (CPU)
Intel® Core™ i5 Quad Core Processor i5-10210U (1.6GHz, 4.2GHz Turbo)
Memory (RAM)
16GB Corsair 2666MHz SODIMM DDR4 (1 x 16GB)
Graphics Card
NVIDIA® GeForce® MX250 - 2.0GB DDR5 Video RAM - DirectX® 12
1st M.2 SSD Drive
128GB ADATA SX6000 LITE M.2 2280 (1800 MB/R, 1200 MB/W)
AC Adaptor
1 x 65W AC Adaptor
Power Cable
1 x 1 Metre Cloverleaf UK Power Cable
Battery
Fusion Series Integrated 46WH Lithium Ion Battery
Sound Card
2 Channel High Def. Audio + SoundBlaster™ Cinema
Bluetooth & Wireless
GIGABIT LAN & WIRELESS INTEL® Wi-Fi 6 AX201 (2.4 Gbps) + BT 5.0
USB/Thunderbolt Options
1 x USB 3.1 PORT (Type C) + 2 x USB 3.1 PORTS + 1 x USB 2.0 PORT
Keyboard Language
14" FUSION SERIES SINGLE COLOUR BACKLIT UK KEYBOARD
Operating System
NO OPERATING SYSTEM REQUIRED
Operating System Language
United Kingdom - English Language
Windows Recovery Media
NO RECOVERY MEDIA REQUIRED
Office Software
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus
NO ANTI-VIRUS SOFTWARE
Browser
Firefox™
Notebook Mouse
INTEGRATED 2 BUTTON TOUCHPAD MOUSE
Webcam
INTEGRATED 1MP HD WEBCAM
Warranty
3 Year Silver Warranty (1 Year Collect & Return, 1 Year Parts, 3 Year Labour)
Delivery
STANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)
Build Time
Standard Build - Approximately 11 to 13 working days
Welcome Book
PCSpecialist Welcome Book - United Kingdom & Republic of Ireland

 

[SpyderTracks]

The fans and power limits are controlled by the management driver (Control Center) which can only work if windows is correctly configured before it's installed.

You say it runs hot, have you serviced it since you've had it? It will need repasting every so often to maintain optimal temps and prevent thermal throttling.

 

[matt4]

Okay, thanks.
It was repasted around a year ago. Will so that again. It's strange though the fans hardly ever even run with ubuntu.

When you say correctly configured before it's installed, what would I be looking for?

 

[SpyderTracks]

When you say correctly configured before it's installed, what would I be looking for?

Not sure what you mean? Before you can install the management driver, you need to be sure the driver layer in a new windows install is correctly configured, otherwise the management driver can’t work properly. The management driver on these chassis is called control center and will be in your downloads on your account.

 

[matt4]

Thank you SpyderTracks!

That worked. I didn't see anything under Windows 11 in the downloads section, it was under Windows 10. That's probably why I didn't see it.
I'm working out what the other drivers mean exactly and if they are needed.

Thank you once again

 

[SpyderTracks]

Thank you SpyderTracks!

That worked. I didn't see anything under Windows 11 in the downloads section, it was under Windows 10. That's probably why I didn't see it.
I'm working out what the other drivers mean exactly and if they are needed.

Thank you once again

You don’t install any other drivers from your PCS account as they’ll be out of date. Windows update accounts for drivers. If any are missing in device manager after you’ve applied all windows updates, you get those direct from the manufacturer of that component.