CPU Over Temperature Error & CPU Fan Speed Error

[shafi]

My CPU Temperature is too hot - over 119 C

The Computer shuts down before I can change any BIOS settings.

I cut of the power supply and cooled down the CPU for a day. After doing so, I managed to get into BIOS settings just long enough to auto-calibrate the fans. But this made things worse and now I can't even access the settings. The computer shuts down before the settings show up.

Please Help Me. What Should I do?
I am no expert on these things.

This is my spec:

Showing Order Reference 973162
Case COOLERMASTER CM690 III ADVANCED CASE (GREEN)
Overclocked CPU Overclocked Intel® Core™i7-6700k Quad Core (4.00GHz @ upto MAX 4.60GHz)
OC BIOS FIle Download Overclock BIOS File
Motherboard ASUS® MAXIMUS VIII HERO: RoG, PCI-e 3.0, SATA 3.0
Memory (RAM) 32GB HyperX PREDATOR QUAD-DDR4 3000MHz X.M.P (2 x 16GB)
Graphics Card 8GB NVIDIA GEFORCE GTX 1080 - DVI, HDMI, 3x DP - GTX VR Ready!
2nd Graphics Card NONE
3rd Graphics Card NONE
1st Hard Disk 480GB HyperX SAVAGE 2.5" SSD, SATA 6 Gb/s (upto 560MB/sR | 530MB/sW)
2nd Hard Disk 2TB WD BLACK 3.5" WD2003FZEX, SATA 6 Gb/s, 64MB CACHE (7200rpm)
M.2 SSD Drive NONE
1st PCI-E SSD Drive NONE
2nd PCI-E SSD Drive NONE
RAID NONE
1st DVD/BLU-RAY Drive 16x BLU-RAY WRITER DRIVE, 16x DVD ±R/±RW & SOFTWARE
2nd DVD/BLU-RAY Drive NONE
Memory Card Reader NONE
Power Supply CORSAIR 750W CS SERIES™ MODULAR 80 PLUS® GOLD, ULTRA QUIET
Power Cable 1 x 1 Metre UK Power Cable (Kettle Lead)
Processor Cooling Corsair H100i V2 Hydro Cooler w/ PCS Liquid Series Ultra Quiet Fans
Thermal Paste ARCTIC MX-4 EXTREME THERMAL CONDUCTIVITY COMPOUND
LED Lighting NONE
Fan Controller NONE
Extra Case Fans 1x 120mm Apache Black Quiet Fan (fitted to extract from rear/roof)
Sound Card ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Wireless/Wired Networking 10/100/1000 GIGABIT LAN PORT (Wi-Fi NOT INCLUDED)
Wireless Router/HomePlugs/Range Extenders NONE
USB Options 2 PORT (2 x TYPE A) USB 3.1 PCI-E CARD + STANDARD USB PORTS
Firewire NONE
Operating System Genuine Windows 10 Home 64 Bit - inc DVD & Licence
Operating System Language United Kingdom - English Language
DVD Recovery Media Windows 10 (64-bit) Home DVD with paper sleeve
Office Software FREE 30 Day Trial of Microsoft® Office® 365
Anti-Virus BullGuard™ Internet Security - Free 90 Day License inc. Gamer Mode
Browser Firefox™
Monitor ASUS 27" ROG Swift PG278Q
2nd Monitor NONE
Monitor Cables NONE
Eyefinity Adapter / GeForce 3D Vision NONE
Keyboard & Mouse NONE
Mouse NONE
Gaming Mouse Pad NONE
Game Streaming NONE
Games Controller NONE
Gaming Chair NONE
Speakers NONE
Webcam Microsoft LifeCam Studio
Headsets NONE
Surge Protection NONE
Cable Management NONE
Printer NONE
External Hard Drive NONE
Warranty 3 Year Silver Warranty (1 Year Collect & Return, 1 Year Parts, 3 Year Labour)
Home Installation NONE
Delivery STANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)
Build Time Standard Build - Approximately 5 to 7 working days
Pricing Information

Price (excluding VAT) £2,229.17
Price £2,675.00
Order Quantity 1
Bulk Discount £0.00
Total Order price (Ex VAT) £2,229.17
Total Order Price £2,675.00
P/O Number - Edit P/O Number
Payment Method Debit Card
Courier Instructions
Wattage

Maximum Required Power 476W
Production Dates

Processed Date 08-06-2016
Pre-Production Date 14-06-2016
Build Date 20-06-2016
Test Date 20-06-2016
QC Date 21-06-2016
Awaiting Dispatch Date 21-06-2016
Dispatch Date 21-06-2016
Who Worked on This Order?

Built By Josh Marcus
Tested By Zbear Ramzan
QC'd By

Aiden Ramsden
Packed By Callum Vaughan

 

[Oussebon]

119 degrees is a dangerous temperature, and is well beyond what would be considered safe for the CPU. Your system may well be shutting itself off to prevent damage to the CPU.

I'd check that all the connections for the fans/pump/cooler are connected properly (i.e. that they haven't come loose somehow) and that the heatsink is in place properly. This article shows an H100i being installed so should be a suitable guide in terms of what bits you're looking at in your case : http://www.corsair.com/en-in/blog/2015/march/h100i_gtx_how_to

If everything seems in order, I would probably reset the BIOS. This will remove the overclock and any changes you made that may have exacerbated the issue. You can restore the overclock in the future, after you've resolved whatever the issue is.

There's a section in the manual that will explain how to reset the BIOS. A physical copy of the manual should have come with your PC but if you can't find it the manual is also online: http://dlcdnet.asus.com/pub/ASUS/mb..._WEB.pdf?_ga=1.91562522.1868587741.1482939684

If you can get the PC to run without immediately shutting off, keep an eye on temps, see whether they're low or still very high even with the reset BIOS. Check to see if the fans are actually running.

You may well want to phone PCS tomorrow and get them to troubleshoot and sort an RMA should that be necessary.

 

[shafi]

I managed to get into the BIOS settings just long enough to change it to default. The CPU Temperature is now 88 C.

Still getting the CPU Over Temperature Error & CPU Fan Speed Error massage and it's asking me to adjust the fan speed.

I've set all the fans to 100% turbo mode but the temperature is not going down. I think the water cooler is not working. I'll let the computer rest for a day and call PC specialist tomorrow.

 

[Oussebon]

Well while 88 on idle is far too high, in the short term it's not actually enough to damage or really affect the lifespan of the CPU so at least you can switch it on without fear of burning it out if PCS ask you to do as part of the troubleshooting.

Just for ref, should you ever need to reset the BIOS and not be able to get into the BIOS, the manual also explains how you can reset it using a jumper on the motherboard.

 

[jerpers]

Did you check all the connections? are the fans spinning and the pump operating? Also double check the USB cable for the H100i to make sure it has not been knocked loose.

 

[shafi]

Everything seems to be connected. The fans are spinning but not sure how to check if the pump is operating. I don't know which cable is USB cable also all the cables are neatly zip tied and firmly in place hard to follow the cables to where they go.

If I take off the PCIe cable for the graphics card the temperature seems to go down to 63 C but the built-in graphics card does not work so I can't see anything on the monitor.

normal temperature still around 89 and I think water cool is not working.

 

[Oussebon]

Phone PCS in the morning and see what they can advice I guess. Let us know how it goes.

 

[shafi]

Phoned PCS today. They are sending over a replacement water cooler tomorrow.