Hi there, had my computer about a week. It is now crashing every 5 minutes. I've done a bit of investigating and am now a bit stuck.
My computer just completely freezes. It occasionally turns itself off when it does this, but otherwise just the entire computer gets stuck on whatever I was looking at. It then boots completely fine, but after a few minutes will do the same thing again. When I go to eventviewer I get this:
WHEA-LOGGER Event ID 16
A fatal hardware error has occurred.
Component: PCI Express Root Port
Error Source: Advanced Error Reporting (PCI Express)
Primary Busevice:Function: 0x0:0x1:0x0
Secondary Busevice:Function: 0x0:0x0:0x0
Primary Device NameCI\VEN_8086&DEV_A70D&SUBSYS_88821043&REV_01
Secondary Device Name:
(Sorry, that is obviously : D but it turns it into the smiley)
I am leaning towards thinking this is a hardware issue. When I attempt to run the intel diagnostics, my computer crashes every single time. I have removed and reinserted the ram too. I have had my computer for just over a week and this has only just started happening with no changes to anything.
I will attach my specs below too:
My computer just completely freezes. It occasionally turns itself off when it does this, but otherwise just the entire computer gets stuck on whatever I was looking at. It then boots completely fine, but after a few minutes will do the same thing again. When I go to eventviewer I get this:
WHEA-LOGGER Event ID 16
A fatal hardware error has occurred.
Component: PCI Express Root Port
Error Source: Advanced Error Reporting (PCI Express)
Primary Busevice:Function: 0x0:0x1:0x0
Secondary Busevice:Function: 0x0:0x0:0x0
Primary Device NameCI\VEN_8086&DEV_A70D&SUBSYS_88821043&REV_01
Secondary Device Name:
(Sorry, that is obviously : D but it turns it into the smiley)
I am leaning towards thinking this is a hardware issue. When I attempt to run the intel diagnostics, my computer crashes every single time. I have removed and reinserted the ram too. I have had my computer for just over a week and this has only just started happening with no changes to anything.
I will attach my specs below too:
Case | HYTE Y40 WHITE MID-TOWER CASE |
Processor (CPU) | Intel® Core™ i5 14-Core Processor i5-13600K (Up to 5.1GHz) 24MB Cache |
Motherboard | ASUS® TUF GAMING Z790-PLUS WIFI D4 (LGA1700, USB 3.2, PCIe 5.0) - ARGB Ready |
Memory (RAM) | 64GB Corsair VENGEANCE DDR4 3200Mhz (2 x 32GB) |
Graphics Card | 8GB NVIDIA GEFORCE RTX 4060 Ti - HDMI, DP, LHR |
1st M.2 SSD Drive | 2TB SOLIDIGM P41+ GEN 4 M.2 NVMe PCIe SSD (up to 4125MB/sR, 3325MB/sW) |
1st Storage Drive | 2TB Samsung 870 QVO 2.5" SSD, SATA 6Gb/s (up to 560MB/sR | 530MB/sW) |
DVD/BLU-RAY Drive | NOT REQUIRED |
Power Supply | CORSAIR 650W TXm SERIES™ SEMI-MODULAR 80 PLUS® GOLD, ULTRA QUIET |
Power Cable | 1 x 1.5 Metre UK Power Cable (Kettle Lead) |
Processor Cooling | DeepCool AG400 Performance ARGB CPU Cooler |
Thermal Paste | ARCTIC MX-4 EXTREME THERMAL CONDUCTIVITY COMPOUND |
Extra Case Fans | 3 x 120mm Thermaltake TOUGHFAN 12 Case Fans |
Sound Card | ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD) |
Network Card | ONBOARD LAN PORT |
Wireless Network Card | NOT REQUIRED |
USB/Thunderbolt Options | MIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS |
Operating System | NO OPERATING SYSTEM REQUIRED |
Operating System Language | United Kingdom - English Language |
Windows Recovery Media | NO RECOVERY MEDIA REQUIRED |
Office Software | FREE 30 Day Trial of Microsoft 365® (Operating System Required) |
Anti-Virus | NO ANTI-VIRUS SOFTWARE |
Browser | Google Chrome™ |
Surge Protection | 6 Socket 2m Surge Protector |
Cable Management | 3 x PCS 1.5M Zip Cable Tidy - Professional Cable Management |