Hi Guys,
I'm looking if anyone can help, I keep getting BSOD when I watch videos in chrome (youtube, Netflix etc). It doesn't happen every time but it happens quite frequently almost once a day at this point. It never happens when I'm playing games, using Photoshop or anything else, only during videos.
I get the error code: APC_INDEX_MISMATCH
I've tried reseating my graphics card and RAM already but that hasn't helped. I have full Bitdefender and I've heard that could maybe cause issues but I haven't unistalled it or anything yet. I use a USB headset which causes some audio glitches in games but I'm not sure if that could be causing issues as well.
Thank you in advance to anyone who responds!!
My specs are as follows:
Case
PCS 6003B BLACK CASE
Processor (CPU)
Intel® Core™ i5 Six Core Processor i5-9400F (2.9GHz) 9MB Cache
Motherboard
ASUS® TUF Z390-PLUS GAMING: ATX, LGA1151, USB 3.1, SATA 6GBs - RGB Ready
Memory (RAM)
8GB Corsair VENGEANCE DDR4 2400MHz (1 x 8GB)
Graphics Card
6GB NVIDIA GEFORCE RTX 2060 - HDMI, DP - VR Ready!
1st Storage Drive
1TB PCS 2.5" SSD, SATA 6 Gb (520MB/R, 470MB/W)
Memory Card Reader
USB 3.0 EXTERNAL SD/MICRO SD CARD READER
Power Supply
CORSAIR 450W CV SERIES™ CV-450 POWER SUPPLY
Power Cable
1 x 1 Metre UK Power Cable (Kettle Lead)
Processor Cooling
PCS FrostFlow 80 Series High Performance CPU Cooler
Thermal Paste
STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
Sound Card
ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Wireless/Wired Networking
WIRELESS 802.11N 300Mbps/2.4GHz PCI-E CARD
USB/Thunderbolt Options
MIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating System
Windows 10 Home 64 Bit - inc. Single Licence
Operating System Language
United Kingdom - English Language
Windows Recovery Media
Windows 10 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office Software
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus
BullGuard™ Internet Security - Free 90 Day License inc. Gamer Mode
Browser
Google Chrome™
I'm looking if anyone can help, I keep getting BSOD when I watch videos in chrome (youtube, Netflix etc). It doesn't happen every time but it happens quite frequently almost once a day at this point. It never happens when I'm playing games, using Photoshop or anything else, only during videos.
I get the error code: APC_INDEX_MISMATCH
I've tried reseating my graphics card and RAM already but that hasn't helped. I have full Bitdefender and I've heard that could maybe cause issues but I haven't unistalled it or anything yet. I use a USB headset which causes some audio glitches in games but I'm not sure if that could be causing issues as well.
Thank you in advance to anyone who responds!!
My specs are as follows:
Case
PCS 6003B BLACK CASE
Processor (CPU)
Intel® Core™ i5 Six Core Processor i5-9400F (2.9GHz) 9MB Cache
Motherboard
ASUS® TUF Z390-PLUS GAMING: ATX, LGA1151, USB 3.1, SATA 6GBs - RGB Ready
Memory (RAM)
8GB Corsair VENGEANCE DDR4 2400MHz (1 x 8GB)
Graphics Card
6GB NVIDIA GEFORCE RTX 2060 - HDMI, DP - VR Ready!
1st Storage Drive
1TB PCS 2.5" SSD, SATA 6 Gb (520MB/R, 470MB/W)
Memory Card Reader
USB 3.0 EXTERNAL SD/MICRO SD CARD READER
Power Supply
CORSAIR 450W CV SERIES™ CV-450 POWER SUPPLY
Power Cable
1 x 1 Metre UK Power Cable (Kettle Lead)
Processor Cooling
PCS FrostFlow 80 Series High Performance CPU Cooler
Thermal Paste
STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
Sound Card
ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Wireless/Wired Networking
WIRELESS 802.11N 300Mbps/2.4GHz PCI-E CARD
USB/Thunderbolt Options
MIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating System
Windows 10 Home 64 Bit - inc. Single Licence
Operating System Language
United Kingdom - English Language
Windows Recovery Media
Windows 10 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office Software
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus
BullGuard™ Internet Security - Free 90 Day License inc. Gamer Mode
Browser
Google Chrome™