Blue Screen errors and crashes.

P

pike86

Member
Hi chaps.

I recently bought a new PC from you guys around a week ish ago.

Spec is.

Asus M4A87TD/USB3 motherboard
AMD Phenom II x4 965 (Black edition) Processor 3.4GHz
Nvidia GTS 250 graphics card
4 GB of RAM
Windows 7 64Bit

I have been experiencing alot of crashes on Flight Simulator X and also while scrolling through websites.

Some of the craches in FSX would show a blue screen and some come up with fatal exemption has occured. Occasionally it will also freeze up and a buzzing noise will come out of the speakers. Also when using add ons for FSX this will cause the game to crash.

The website crashes are when I am scrolling thought wbsites, usually forums or YouTube and ago the computer freezes and a buzzing noise comes through the speakers.

I have re instlaled Windows twice now with some success until today when FSX started to crash ago with the blue screen error. Heres the event log for that crash.

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>2</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000002</Keywords>
<TimeCreated SystemTime="2010-08-31T15:30:22.295218800Z" />
<EventRecordID>2202</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>Martin-PC</Computer>
<Security UserID="S-1-5-18" />
</System>
- <EventData>
<Data Name="BugcheckCode">59</Data>
<Data Name="BugcheckParameter1">0xc0000005</Data>
<Data Name="BugcheckParameter2">0xfffff80002a749e4</Data>
<Data Name="BugcheckParameter3">0xfffff88006eea250</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">false</Data>
<Data Name="PowerButtonTimestamp">0</Data>
</EventData>
</Event>

Here are a selection of other logs (I'm not that computer literate so I hope these mean something to some of you :) )

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Disk" />
<EventID Qualifiers="49156">11</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2010-08-27T13:05:00.820360500Z" />
<EventRecordID>514</EventRecordID>
<Channel>System</Channel>
<Computer>Martin-PC</Computer>
<Security />
</System>
- <EventData>
<Data>\...\DR10</Data>
<Binary>0E01800001000000000000000B0004C003010000000000000000000000082D0000000000000000006E9F000000000000FFFFFFFF0600000058000000000000000000061208000010000000003C000000000000000000000000EA890580FAFFFF00000000000000008028F00380FAFFFF0000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000</Binary>
</EventData>
</Event>

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2010-08-29T19:47:12.000000000Z" />
<EventRecordID>569</EventRecordID>
<Channel>Application</Channel>
<Computer>Martin-PC</Computer>
<Security />
</System>
- <EventData>
<Data>fsx.exe</Data>
<Data>10.0.61355.0</Data>
<Data>4643ee0a</Data>
<Data>ntdll.dll</Data>
<Data>6.1.7600.16559</Data>
<Data>4ba9b29c</Data>
<Data>c0000005</Data>
<Data>00032840</Data>
<Data>ec4</Data>
<Data>01cb47b2ab6001ea</Data>
<Data>C:\Program Files (x86)\Microsoft Games\Microsoft Flight Simulator X\fsx.exe</Data>
<Data>C:\Windows\SysWOW64\ntdll.dll</Data>
<Data>36f6d271-b3a6-11df-acb0-485b39cab226</Data>
</EventData>
</Event>

Here is a screen shot of the blue screen crahes that occur when the computer freezes and the buzzing come through the speakers.



I am comtemplating installing Windows XP instead of Windows 7 to see if the crashes still occur because they didn't happen on my old computer and that was horrendously slow.

Any ideas guys?

Cheers

Martin
 
PCS

PCS

Administrator
Staff member
Hello Martin

Sorry to see that you're having problems with your new PC. It looks as through there may be a problem with your graphics card/memory. Please can you contact our call centre so we can diagnose the fault and correct this for you as quickly as possible.
 
P

pike86

Member
Just a quick note, I have ran Windows Memory Diagnostic Tool, Memtest86 and a windows hard drive test, the RAM and hard drive passed, however when I ran the Memtest from the desktop after around 10 minutes the computer went into hibernation mode, as it usually does, when I moved the mouse I had a blue screen error stating "INTERNAL_POWER_ERROR".............. And this is the event viewer log.....

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>2</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000002</Keywords>
<TimeCreated SystemTime="2010-08-31T19:59:43.700819500Z" />
<EventRecordID>2475</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>Martin-PC</Computer>
<Security UserID="S-1-5-18" />
</System>
- <EventData>
<Data Name="BugcheckCode">160</Data>
<Data Name="BugcheckParameter1">0xb</Data>
<Data Name="BugcheckParameter2">0xbfddf000</Data>
<Data Name="BugcheckParameter3">0x3</Data>
<Data Name="BugcheckParameter4">0xa5c2000</Data>
<Data Name="SleepInProgress">true</Data>
<Data Name="PowerButtonTimestamp">0</Data>
</EventData>
</Event>

Can't wait till Friday to get in contact with you guys hehe :D
 
Last edited:
steveuk87

steveuk87

Super Star
just as a by the by i tend to turn all power options, and screensavers and other gubbons off when running tests, so the computer is free to run.. :)

Steve
 
P

pike86

Member
Steve, cheers, i've turned them all off and started the desktop memtest again this morning before i left for work, i'll check it when I get back.

Sleinous, i'll google VMT so I know what your on about and give it ago later on, thank you!!
 
Last edited:
P

pike86

Member
FYI, ran the test, lasted 30 seconds before VMT gave me the following log and stopped testing.

[02/09/2010 19:13:56] Test started for "Primary Display Driver (NVIDIA GeForce GTS 250)"...
Trying 16bpp RGB:565 mode...OK
TEST FAIL (Code: 8876017C)
Trying 16bpp RGB:555 mode...OK
TEST FAIL (Code: 8876017C)
Trying 16bpp BGR:565 mode...NOT SUPPORTED (Code: 80004001)
Trying 32bpp RGB:888 mode...OK
TEST FAIL (Code: 8876017C)
Trying 32bpp BGR:888 mode...NOT SUPPORTED (Code: 80004001)
NO PASS COMPLETED
 
P

pike86

Member
Thank you it is running now, it says the test will last 25 hours if it is run in 640x480x16 mode. I've asked for it to be ran in 1440x900x32 mode and upto now it has found just shy of 26,000 errors in 1.17 minutes and the test has hardly started.

examples.

Error at [3C8F1A00]: must be FFFFFFFF, but found 00F0F0F0 (bits: 11111111000011110000111100001111)
Error at [3C8F1A04]: must be FFFFFFFF, but found 00F0F0F0 (bits: 11111111000011110000111100001111)
Error at [3C8F1A08]: must be FFFFFFFF, but found 00F0F0F0 (bits: 11111111000011110000111100001111)
Error at [3C8F1A0C]: must be FFFFFFFF, but found 00F0F0F0 (bits: 11111111000011110000111100001111)
Error at [3C8F1A10]: must be FFFFFFFF, but found 00F0F0F0 (bits: 11111111000011110000111100001111)
Error at [3C8F1A14]: must be FFFFFFFF, but found 00F0F0F0 (bits: 11111111000011110000111100001111)
Error at [3C8F1A18]: must be FFFFFFFF, but found 00F0F0F0 (bits: 11111111000011110000111100001111)
Error at [3C8F1A1C]: must be FFFFFFFF, but found 00F0F0F0 (bits: 11111111000011110000111100001111)
Error at [3C8F1A20]: must be FFFFFFFF, but found 00F0F0F0 (bits: 11111111000011110000111100001111)

Have I made a big mistake setting this test up or is my Graphics cards totally knackered?? (sorry for all the questions, technophobe here).
 
Last edited:
S

Simo

Bronze Level Poster
to be honest I would set it back to 640x480x16 mode maybe run for hour or 2 then stop test or stop the test as soon as you get errors. In my opinion 1 error is 1 error to many.
 
Sleinous

Sleinous

Author Level
you HAVE to run it in 640 or it WONT work, as basically the vid mem is trying to display ur desktop, or w.e is behind the VMT window. (vmt window cant be maximised to fullscreen apart from in 640 res) so all those errors r due to u running it in the higher res. Same thing happened to me, dw it isnt ur gfx card, only start worryin if u get errors in 640 mode

Edit: Also buffer must b on
 
Last edited:
Gorman

Gorman

Author Level
Sleinous said:
you HAVE to run it in 640 or it WONT work, as basically the vid mem is trying to display ur desktop, or w.e is behind the VMT window. (vmt window cant be maximised to fullscreen apart from in 640 res) so all those errors r due to u running it in the higher res. Same thing happened to me, dw it isnt ur gfx card, only start worryin if u get errors in 640 mode

Edit: Also buffer must b on
Click to expand...

The man speaks truth.
 
P

pike86

Member
Ran VMT last night in 640 mode for around 4 hours and it was just under 10% done, with an ETA on a completed test to take another 23 hours, so around 26 hours in total...... So had to be stopped.

Rang up today and spoke to 3 top chaps, not sure exactly where the problem is but could be the Graphics card so one has been sent and I should recieve it on Monday :D Hope this works :)

Thanks alot guys!
 
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