11 month old PC wont turn on

[mothman71]

Hi,
I bought my gaming rig from pc specialist in April last year and have had no issues until I went to turn it on this evening and there was no response. There is a light on the motherboard so it recieving power. I know this could be any number of things but any advice. Also if I end up having to return to rig to pc specialist as it is still under 12 month warranty how do I go about this.

 

[SpyderTracks]

Hi,
I bought my gaming rig from pc specialist in April last year and have had no issues until I went to turn it on this evening and there was no response. There is a light on the motherboard so it recieving power. I know this could be any number of things but any advice. Also if I end up having to return to rig to pc specialist as it is still under 12 month warranty how do I go about this.

Can you post your full specs from the order page?

 

[mothman71]

As follows...
COOLERMASTER MASTERBOX K500 ARGB GAMING CASE

Change to: CORSAIR 5000D AIRFLOW TEMPERED GLASS GAMING CASE
Promotional Item
Get Overwatch 2 Ultimate Battle Pass Bundle with select GeForce RTX 40 Series GPUs!

Promotional Code xR6LuJg6fA3d7yPcj14iU1ps
Processor (CPU)
Intel® Core™ i5 14-Core Processor i5-13600K (Up to 5.1GHz) 24MB Cache
Motherboard
ASUS® TUF GAMING B760-PLUS WIFI D4 (LGA1700, PCIe5.0, USB 3.2)
Memory (RAM)
32GB PCS PRO DDR4 3200MHz (2 x 16GB)

Change to: 32GB Corsair VENGEANCE DDR4 3200MHz (2 x 16GB)
Graphics Card
16GB NVIDIA GEFORCE RTX 4080 - HDMI, DP, LHR
1st M.2 SSD Drive
4TB CORSAIR CORE XT MP600 NVMe PCIe M.2 SSD (up to 5000 MB/R, 4400 MB/W)

Change to: 500GB SAMSUNG 970 EVO PLUS M.2, PCIe NVMe (up to 3500MB/R, 3200MB/W)
2nd M.2 SSD Drive
NOT REQUIRED

Change to: 4TB CORSAIR CORE XT MP600 NVMe PCIe M.2 SSD (up to 5000 MB/R, 4400 MB/W)
DVD/BLU-RAY Drive
NOT REQUIRED
Power Supply
CORSAIR 850W RMx SERIES™ MODULAR 80 PLUS® GOLD, ULTRA QUIET

Change to: CORSAIR 1000W RMx SERIES™ - MODULAR 80 PLUS GOLD, ULTRA QUIET
Power Cable
1 x 1.5 Metre UK Power Cable (Kettle Lead, 1.0mm Core)
Processor Cooling
PCS FrostFlow 120 Series ARGB High Performance Liquid Cooler

Change to: PCS FrostFlow 200 Series High Performance CPU Cooler
Thermal Paste
ARCTIC MX-4 EXTREME THERMAL CONDUCTIVITY COMPOUND

Change to: STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
Sound Card
ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Network Card
ONBOARD LAN PORT
Wireless Network Card
NOT REQUIRED
USB/Thunderbolt Options
MIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating System
Windows 11 Home 64 Bit - inc. Single Licence [KUK-00003]

-
Operating System Language
United Kingdom - English Language
Windows Recovery Media
Windows 10/11 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office Software
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus
NO ANTI-VIRUS SOFTWARE
Browser
Microsoft® Edge
Warranty
3 Year Standard Warranty (1 Month Collect & Return, 1 Year Parts, 3 Year Labour)
Delivery
TIMED DELIVERY TO UK MAINLAND - MON-FRI (BEFORE 2PM)
Build Time
Standard Build - Approximately 9 to 11 working days

 

[SpyderTracks]

You'll want to remove your windows key before someone steals it

 

[SpyderTracks]

There's some troubleshooting lights on the board, find out which one is lit (number 18):

 

[mothman71]

Oops

 

[mothman71]

Hi,
I appreciate your help. None of those warning lights are lit. The only light on the motherboard is the logo

 

[Martinr36]

So what exactly happens when you try to boot it

 

[mothman71]

Nothing, no fans spin up, no lights come on, absolutely nothing.

 

[SpyderTracks]

Nothing, no fans spin up, no lights come on, absolutely nothing.

Hmm, that's not great, that would suggest either PSU or motherboard I think. Or possibly that the case power button isn't being received by the motherboard.

Just double check the case connectors on the motherboard in the bottom right, number 16, make sure they're all properly seated.

And then make sure the PSU connectors are all fully inserted.

If that doesn't help, I think an RMA (Return Merchandise Authorisation) is probably your best bet.

You can raise one in your main PCS account under the My Returns section. I'd suggest doing an RMA for the whole system as it's not clear where the issue is

 

[mothman71]

It was corrupted bios. Don't know hoe that happened I'm usually careful.