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My refund has finally been processed today ! They tried to keep 75Euros for scratches but reconsidered as I requested. This has been a ride ! I'm very happy this is now done.

My experience with PCS has been plain horrible. I ordered my laptop on the 4th of May 2020 and received one defective unit after another. Their EXTREMELY bad quality control managed to send me 4 defective units in total. Every RMA was taking weeks, almost a month if not one every time. I was...

I agree, I'll miss you guys I guess the forum doesn't allow you to tell us which one you got.

That makes two of us. I've had 4 units already, from one purchase. I don't think that I was overly unlucky, I actually blame their QC. I've received two units that you would just laugh about if I'd show you pictures.

Great news ! I called PCS yesterday and I just got this very nice Email this morning: "Thank you for getting in touch yesterday, I have double checked with Chris and my manager, and they have confirmed that your order definitely qualifies for a refund. Please just answer the following...

not yet. Rest assured that I will let you guys know as soon as I get a response.

yes ! I flashed the EC the day Chris posted it and my keyboard was working fine up until today. Thanks for the suggestion but I'm just gonna use an external keyboard until I can send this lemon back. I really dont want to invest any more time in this laptop.

their answer: Thank you for having sent me this message. I will contact Chris and the relevant team about this matter and I will get back to you as soon as I get an answer from them. So apparently he told me that there will be no refund even before he read the post from Chris, which I have...

sure did. This is what I said: What is going on here !? Are you telling me that you will neither repair or refund the laptop ? Have you read the post from Chris (staffmember and moderator of the PCS forum) or asked your coworkers about the fact that PCS is unable to fix the problem ? Here is the...

So this is what I said: Never mind, PCS_Chris has just updated on the PCS Forum (https://www.pcspecialist.co.uk/forums/threads/vyper-17-slow-on-battery.71611/page-5) that PCS is unable to fix the issues with the laptop and that a refund is therefore possible. Please proceed with a full refund...

I've just received an answer that they will not refund the laptop...

Yes :( I really wanted to keep this laptop as well. But same here, I will get this refunded. Without the ability to use it on battery it is just a very expansive, loud, hot and weak desktop PC.

This is definitely not the case. Please stop trying to trivialize the issue. It freezes all the time, regardless of the load. Sometimes even at idle when moving the mouse around. That the issue can't be fixed at all is hard to believe when the exact same chassis from another US reseller (not...

I asked for a refund or a least for a compensation, they didn't give me either. The only thing they do is being sorry and putting the blame on tong fang. I'll wait another month or so and if it is still not fixed by then I'll just be getting a lawyer to get this trash of laptop refunded.

yes same here, I totally agree with you. This is what we get from wanting to safe some bucks... I'll never buy from PCS ever again for sure.

Hi @PCS_Chris, any news ?

that I agree on though.

what are you talking about ? As I said: Different strokes for different folks. Yep, I use my laptop with the brightness at 30-50% and with all background apps disabled even when pluged in. Obviously I don't use my laptop only for YouTube. I do some productivity and CAD work and get some pretty...

There is no way I'll accept that, if that is the case I will ask for a refund.

Hey man, I just got the same ram and have a few questions if you don't mind :) 1. In XTU did you try to enable the XMP Profile 1 or 2 ? 2. Was it on default before ? 3. Was it with the 2933 HyperX ram you tried ? 4. What version of XTU did you use ? 5. What happened when you used the XMP Profile ?