Laptop shutting down under load

[Deleted member 94250]

Chassis & Display
Optimus Series: 17.3" Matte Full HD 144Hz 72% NTSC LED Widescreen (1920x1080)
Processor (CPU)
Intel® Core™ i7 Six Core Processor 9750H (2.6GHz, 4.5GHz Turbo)
Memory (RAM)
16GB Corsair 2666MHz SODIMM DDR4 (2 x 8GB)
Graphics Card
NVIDIA® GeForce® RTX 2060 - 6.0GB GDDR6 Video RAM - DirectX® 12.1
1st M.2 SSD Drive
1TB INTEL® 760p M.2 NVMe PCIe SSD (upto 3230MB/sR | 1625MB/sW)
Memory Card Reader
Integrated 6 in 1 Card Reader (SD /Mini SD/ SDHC / SDXC / MMC / RSMMC)
AC Adaptor
1 x 180W AC Adaptor
Power Cable
1 x 1 Metre Cloverleaf UK Power Cable
Battery
Optimus Series 46WH Lithium Ion Battery
Thermal Paste
ARCTIC MX-4 EXTREME THERMAL CONDUCTIVITY COMPOUND
Sound Card
2 Channel High Def. Audio + SoundBlaster™ Cinema
Bluetooth & Wireless
GIGABIT LAN & WIRELESS INTEL® Wi-Fi 6 AX200 (2.4 Gbps) + BT 5.0
USB/Thunderbolt Options
2 x USB 3.1 PORTS + 1 x USB 2.0 PORT AS STANDARD
Keyboard Language
OPTIMUS SERIES RGB BACKLIT UK KEYBOARD
Operating System
Windows 10 Home 64 Bit - inc. Single Licence [KUK-00001]
Operating System Language
United Kingdom - English Language
Windows Recovery Media
Windows 10 Multi-Language Recovery Image - Supplied on USB Drive
Office Software
FREE 30 Day Trial of Microsoft® Office® 365 (Operating System Required)
Anti-Virus
NO ANTI-VIRUS SOFTWARE
Browser
Google Chrome™
Notebook Mouse
Microsoft Wireless Mobile Mouse 4000
Webcam
INTEGRATED 1MP HD WEBCAM
Surge Protection
6 Socket 2m Surge Protector
Warranty
3 Year Silver Warranty (1 Year Collect & Return, 1 Year Parts, 3 Year Labour)
Dead Pixel Guarantee
30 Day Dead Pixel Guarantee Inc. Labour & Carriage Costs
Delivery
STANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)
Build Time
Standard Build - Approximately 8 to 10 working days
Welcome Book
PCSpecialist Welcome Book - United Kingdom & Republic of Ireland

Please feel free to move my post if it's in the wrong section.

Sorry, no pics, I'm rubbish at photography and don't own a smart phone. There's another earlier review of an Optimus with excellent details which I found very helpful when choosing what to have built. I suggest you check that one out as well. I'll see if I can find the link:

15.6" OPTIMUS X - Review

Wow, I love this laptop. This is my second purchase from PCS - my first being a Desktop in 2010 (details in signature). This is also my first 'gaming' laptop. My main specs: Chassis & Display Optimus Series: 15.6" Matte Full HD 120Hz 45% NTSC LED Widescreen (1920x1080) Processor (CPU)...

www.pcspecialist.co.uk

This is my 4th Laptop from PC Specialist. The first was bought about 8 years ago. All have different purposes. All still work fine. Needed this one to get Win 10 and a few upgrades to play latest Civ and Anno games.

I agonised for weeks over what specs to include, but decided on this setup as I hoped it would be reasonably simple and future proof. I don't play particularly demanding games... turn based strategy is more my style. My last gaming laptop, purchased 7 years ago, had a 2GB video card and was quite noisy towards the end. I don't like pulling these things apart to get the dust out. When I checked the reviews for the NVIDIA® GeForce® RTX 2060 - with 6.0GB GDDR6 Video RAM and how good it's performance was, for the reasonable chip temperatures. I thought I'd give it a spin. I very pleased with the result. It's really quiet. When the fans do start, it's still quieter than my old Optimus, probably because it it has more vents and exhaust ports, if that's what they're called?

It arrived well wrapped as usual. Setup was slow as I'm well out of practise, but after a quick call to tech support to get my video card and the Geforce experience thingy set up - it's been running great ever since. I love the multi coloured psychedelic keyboard. Keys are easy to type on. Sound card is great. Programs open and run real quick. My only criticism is the Microsoft Wireless Mobile Mouse 4000's switch usually needs to goes to get it to switch on, but that's nothing to do with the laptop and I can live with that.

Many thanks to the guys who built, tested and packed my laptop. you did a great job.

Would always recommend PC Specialist

Cheers

Pete

I got the same laptop with almost the same specs, only difference was my m.2 SSD was a 512gb of another kind and its a 15.6 inch optimus x.


My only criticism is its temperatures - too low when gaming and benchmarking which could possibly mean thermal throttling at a low temperature-I get friggin 73 degrees with RDR2 at ultra on the CPU and 60 on GPU. and like 35-45 FPS (decent, given how ridiculously demanding this title is). The temperature was like 74 degrees when I ran the Realbench Stress test for 15 minutes.
On the other hand, Folding-at-Home pushes it to 93 degrees and then it shuts down/crashes, this was a problem that showed itself over and over again. I've sent it back on an RMA just today itself.

Please try and run FAH on your laptop, maybe its a problem in more laptops than just mine, as yours has virtually identical specs and same chassis/model you would be an ideal tester too?

It would really help PCS if they found the issue to be in more than one laptop i assume!

 

[Deleted member 94250]

You can use hwmonitor:

HWMONITOR | Softwares | CPUID

HWMonitor for Windows® x86/x64 is a hardware monitoring program that reads PC systems main health sensors : voltages, temperatures, powers, currents, fans speed, utilizations, clock speeds ... The program handles : CPU and GPU-level hardware monitoring...

www.cpuid.com

@SpyderTracks since you're here, what do you suppose could be causing low temps in gaming and this nonsense at higher temperatures?

 

[SpyderTracks]

@SpyderTracks since you're here, what do you suppose could be causing low temps in gaming and this nonsense at higher temperatures?

What settings have you got folding at home on?

 

[Deleted member 94250]

What settings have you got folding at home on?

the lightest one. You know the slider? i put it at light

 

[SpyderTracks]

the lightest one. You know the slider? i put it at light

Sounds like RDR2 isn't utilising all resources, whereas FAH is. Seems to be a common issue in RDR2 for PC.

The ONLY way to test thermals properly is with benchmarking apps like firestrike or unigine heaven, they will fully stress the system.

 

[Deleted member 94250]

Sounds like RDR2 isn't utilising all resources, whereas FAH is. Seems to be a common issue in RDR2 for PC.

The ONLY way to test thermals properly is with benchmarking apps like firestrike or unigine heaven, they will fully stress the system.

on the phone PCS guy told me to use Real bench stress test.
it took the CPU to 73-78 region, at 100% stress.

 

[SpyderTracks]

on the phone PCS guy told me to use Real bench stress test.
it took the CPU to 73-78 region, at 100% stress.

If all programs are working fine but it's only crashing with FAH, then it suggests an issue with FAH on your system.

If everything else is working ok, then it's not likely to be a system issue.

FAH on lowest setting would never use 100% CPU, maybe 40% on full load when nothing else was being used.

 

[Deleted member 94250]

If all programs are working fine but it's only crashing with FAH, then it suggests an issue with FAH on your system.

If everything else is working ok, then it's not likely to be a system issue.

i see. what could solve that? also, if fah pushes that far would other software that do serious number beating like ANSYS or MatLAb also do that? if so i'm friggin dead i need it to simulate things in class

 

[SpyderTracks]

i see. what could solve that? also, if fah pushes that far would other software that do serious number beating like ANSYS or MatLAb also do that? if so i'm friggin dead i need it to simulate things in class

I don’t know for those two, best way is to benchmark them, I know matlab has a benchmark built in, don’t know about ansys.

 

[Deleted member 94250]

I don’t know for those two, best way is to benchmark them, I know matlab has a benchmark built in, don’t know about ansys.

okay no worries. thanks for your input. I got my laptop RMA'd as pushing a cpu to the point of it shutting down isi terrifying, i could lose tonnes of data if it happened during a simulation

 

[SpyderTracks]

okay no worries. thanks for your input. I got my laptop RMA'd as pushing a cpu to the point of it shutting down isi terrifying, i could lose tonnes of data if it happened during a simulation

I don't think it's the CPU that's shutting the PC down otherwise you'd see it in other benchmarks. I think it's FAH issue on your laptop.

 

[Deleted member 94250]

I don't think it's the CPU that's shutting the PC down otherwise you'd see it in other benchmarks. I think it's FAH issue on your laptop.

oh okay.
how does the software cause such an issue if the cpu is not being overloaded/misused...?
maybe the quesiton is too technical for us consumer folk (are you a normal consumer like me, or are you like trained in this stuff?) and like, the guy who checks it out at PCS will know!

also you said something about rdr2 not using the full resources and this beinga common problem on pc, what did you mean by that?

 

[SpyderTracks]

oh okay.
how does the software cause such an issue if the cpu is not being overloaded/misused...?
maybe the quesiton is too technical for us consumer folk (are you a normal consumer like me, or are you like trained in this stuff?) and like, the guy who checks it out at PCS will know!

I reckon FAH is bluescreening the laptop for some reason, why I don't know without checking it thoroughly which is what PCS will do.

But the temps getting up to 90's is not an issue, that's expected and totally normal and it will run at those temps absolutely fine.

The fact it's shutting down but only with FAH suggests there's an issue with the installation or setup of FAH on the laptop. PCS will be able to identify it, but they may well charge you if it does turn out to be FAH.

 

[Deleted member 94250]

I reckon FAH is bluescreening the laptop for some reason, why I don't know without checking it thoroughly which is what PCS will do.

But the temps getting up to 90's is not an issue, that's expected and totally normal and it will run at those temps absolutely fine.

The fact it's shutting down but only with FAH suggests there's an issue with the installation or setup of FAH on the laptop. PCS will be able to identify it, but they may well charge you if it does turn out to be FAH.

FAH does not blue screen. it blacks out the computer, to total shut down.
yeah 90 degrees is normal on an intel, i get that.
that would be pretty sad if i got charged for it, as i followed the automatic setup/installation.
this issue did not happen the 1st time i ran fah for like 6 hours, but the 2nd time it did black out midway through a game. third 4th and 5th time too.
does that have any implication?
also you said something about rdr2 not using the full resources and this beinga common problem on pc, what did you mean by that?

 

[SpyderTracks]

also you said something about rdr2 not using the full resources and this beinga common problem on pc, what did you mean by that?

Google it, it’s a common issue on rdr 2 on pc.

FAH does not blue screen. it blacks out the computer, to total shut down.

Does it restart or just power off? If it’s actually powering off then yes, that suggests there’s something going wrong. If it’s restarting then that’s a bsod, it will just reboot and log the bsod without showing the bluescreen, you can turn it off:


Step 1: Disable the automatic restart option to view error messages
Errors might occur but not display with Automatic restartenabled. Disable this option to allow the computer to display error messages instead of restarting.

1. In Windows, search for and open View advanced system settings.
2. Click Settings in the Startup and Recovery section.
3. Remove the check mark next to Automatically restart, and then click OK.
   
   

 

[Deleted member 94250]

Google it, it’s a common issue on rdr 2 on pc.



Does it restart or just power off? If it’s actually powering off then yes, that suggests there’s something going wrong. If it’s restarting then that’s a bsod, it will just reboot and log the bsod without showing the bluescreen, you can turn it off:


Step 1: Disable the automatic restart option to view error messages
Errors might occur but not display with Automatic restartenabled. Disable this option to allow the computer to display error messages instead of restarting.

1. In Windows, search for and open View advanced system settings.
2. Click Settings in the Startup and Recovery section.
3. Remove the check mark next to Automatically restart, and then click OK.
   
   

we've spammed the poor OP to burning hell! want to go to a different post? pls use your moderator magic!

btw its powering off. black screen out of nowhere and nothing happens. each time windows does a kernel thing where it logs a loss of power.

here is the guy from PCS's notes on the RMA form.

"
Customer reports the following:
System is turning off when running covid 19 number crunch software.....does not turn off in gameing or whilst benchmarking. States the fans work harder when running the covid software so it might be pushing the system to its limits but temps only seem to be reaching early 90's and it just shuts off, does not seem to be thermal throttling. Perhaps a power draw issue with the mobo or something.

I just noticed the RMA has a notes section!!! sorry about that my guy.

 

[SpyderTracks]

powering off. black screen out of nowhere and nothing happens. each time windows does a kernel thing where it logs a loss of power, here is what the guy on the phone with PCS said to me. and we've spammed the poor OP to burning hell! want to go to a different post? pls use your moderator magic!
here is the guy from PCS's notes on the RMA form. -DPD took the laptop 9 hours ago from my home so i can't do this suggestion

"
Customer reports the following:
System is turning off when running covid 19 number crunch software.....does not turn off in gameing or whilst benchmarking. States the fans work harder when running the covid software so it might be pushing the system to its limits but temps only seem to be reaching early 90's and it just shuts off, does not seem to be thermal throttling. Perhaps a power draw issue with the mobo or something
"
"

If it’s shutting off then yes, that would suggest a lower issue. Am I right in thinking you applied an undervolt?

 

[Deleted member 94250]

If it’s shutting off then yes, that would suggest a lower issue. Am I right in thinking you applied an undervolt?

lmao no i have NEVER EVER put undervolts my guy.
i am flipping terrified of messing with my laptop as its 7 years of saving!!
so no. no undervolts, overclocks, funny business like that.

also why would you conclude it has an undervolt? what does an underv olt do, other than occasionally ijmprove thermals?

 

[SpyderTracks]

lmao no i have NEVER EVER put undervolts my guy.
i am flipping terrified of messing with my laptop as its 7 years of saving!!
so no. no undervolts, overclocks, funny business like that.

also why would you conclude it has an undervolt? what does an underv olt do, other than occasionally ijmprove thermals?

Ah ok, then yes, RMA best thing to do. I don’t know why it would only be happening with folding at home and nothing else, that’s just weird, if anything it should be the other way around. I have folding at home on mine set to intermediate and it never goes above 60%CPU so why it’s stressing your system to that extent doesn’t make sense.

 

[Deleted member 94250]

Ah ok, then yes, RMA best thing to do. I don’t know why it would only be happening with folding at home and nothing else, that’s just weird, if anything it should be the other way around. I have folding at home on mine set to intermediate and it never goes above 60%CPU so why it’s stressing your system to that extent doesn’t make sense.

yeah i was confused too.
I dont have any other titles that could push my cpu if i gamed them, but even a realbench stress test never did anything to the thermals- heck the fans sounded softer in realbench than FAH