New PC won't turn on

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Tyresekyle

Member
My new PC arrived yesterday, but it doesn't seem to turn on. There is a flash when turning on the power supply, but it doesn't go past this. I've tested the power cable & outlet on my other PC, and they work fine. Any ideas on what's wrong?

Edit: I am deciding to send it back, thank you everyone that helped.
 
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SpyderTracks

SpyderTracks

We love you Ukraine
Tyresekyle said:
My new PC arrived yesterday, but it doesn't seem to turn on. There is a flash when turning on the power supply, but it doesn't go past this. I've tested the power cable & outlet on my other PC, and they work fine. Any ideas on what's wrong?
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Hiya, is this a PCS pc? Can you post your full specs from the order page?
 
T

Tyresekyle

Member
CasePCS SPECTRUM G ARGB MID TOWER CASE
Processor (CPU)AMD Ryzen 5 5600X Six Core CPU (3.7GHz-4.6GHz/35MB CACHE/AM4)
MotherboardGIGABYTE B550 AORUS ELITE AX V2: DDR4, USB 3.2, Wi-Fi - ARGB Ready
Memory (RAM)4GB PCS PRO DDR4 2666MHz (1 x 4GB)
Graphics Card8GB NVIDIA GEFORCE RTX 3060 Ti - HDMI, DP, LHR
1st Storage DriveNONE
1st M.2 SSD Drive500GB SAMSUNG 970 EVO PLUS M.2, PCIe NVMe (up to 3500MB/R, 3200MB/W)
DVD/BLU-RAY DriveNOT REQUIRED
Power SupplyCORSAIR 650W CX-650F RGB SERIES™ POWER SUPPLY
Power Cable1 x 1.5 Metre UK Power Cable (Kettle Lead)
Processor CoolingPCS FrostFlow 100 RGB V3 Series High Performance CPU Cooler (AMD)
Thermal PasteARCTIC MX-4 EXTREME THERMAL CONDUCTIVITY COMPOUND
Sound CardONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Network Card10/100/1000 GIGABIT LAN PORT
Wireless Network CardNOT REQUIRED
USB/Thunderbolt OptionsMIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating SystemWindows 11 Home 64 Bit - inc. Single Licence
down_right_arrow.gif
Operating System LanguageUnited Kingdom - English Language
Windows Recovery MediaWindows 10/11 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office SoftwareFREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-VirusNO ANTI-VIRUS SOFTWARE
BrowserGoogle Chrome™
Warranty3 Year Standard Warranty (1 Month Collect & Return, 1 Year Parts, 3 Year Labour)
DeliverySTANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)
Build TimeStandard Build - Approximately 4 to 7 working days
Welcome BookPCSpecialist Welcome Book - United Kingdom & Republic of Ireland
 
Martinr36

Martinr36

MOST VALUED CONTRIBUTOR
Check all the internal connectors, sometimes stuff comes loose in transit

You have turned the switch on, on the psu haven't you
 
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Steveyg

MOST VALUED CONTRIBUTOR
Tyresekyle said:
I’ve made sure all the cables are plugged in correctly. And yes, there is a spark of light when I turn on the psu.
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I'd honestly send it back mate, the PSU is probably the only component I wouldn't recommend going poking around inside. Flash of light could be an arc inside the unit from a loose connection it could potentially be a fire hazard.

I know this sucks but it's what I'd do
 
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B4zookaw

B4zookaw

VALUED CONTRIBUTOR
And to rule out the obvious, after turning on the psu at the back, you pressed the power button on the front of the case?
 
T

Tyresekyle

Member
Steveyg said:
I'd honestly send it back mate, the PSU is probably the only component I wouldn't recommend going poking around inside. Flash of light could be an arc inside the unit from a loose connection it could potentially be a fire hazard.

I know this sucks but it's what I'd do
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Yeah, I will soon do this, I was just making sure I didn’t miss any easy fixes before I did.
 
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